The software company powering the path to the world’s new medicines.
The Role
The Employee Success Business Partner focuses on enabling managers by providing operational support, foster independence, and enhancing talent alignment to drive business success. This includes supporting employee lifecycle processes, strategic talent design, and commercial critical thinking.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The ESBP role at Veeva is fiercely customer-centric—our "customers" being the internal managers and teams they lead. We call ourselves "Employee Success" (ES) because our focus is fundamentally different from traditional Human Resources. Modeling ourselves after high customer-service organizations like Starbucks and Disney, our core mission is Service Excellence. We view HR as an exercise in Operational Excellence rather than governance, with our true purpose being to enable, empower, and give energy to our internal partners so they can push the business of Veeva forward. We believe that Employee Success directly drives Customer Success.
Our Two Core Mandates
- Service Excellence & Trust: Build foundational credibility by delivering frictionless, high-quality support across core ES processes, helping managers drive excellence and create highly productive teams.
- Strategic Catalyst (The GM Mindset): Operate as a "business person who does ES." You will partner with business leaders, and you must think like a business leader yourself. Those who are successful in this role bring a General Manager's mindset to concepts like talent density and business velocity. Because Veeva managers own the employee lifecycle, your role is not to do the work for them, dictate how they manage the teams they lead, or define talent success on their behalf. Instead, you will empower manager independence, guiding them to drive their own solutions through critical thinking and autonomy. This stems from a deep understanding of the business. Your goal is to enable and advise leaders in aligning the right people to the right roles, building a performance culture that directly drives commercial outcomes.
What You'll Do
- Foster Manager Independence: Enable leaders to confidently own the employee lifecycle. Support managers in taking clear responsibility and accountability, acting as a partner who enables rather than does the work of a manager
- Defend Business Velocity: Proactively eliminate administrative friction so ES processes don't slow down the other functions. Support our core value of Speed by always trading off perfection for simplicity and certainty for clarity
- Elevate Commercial Critical Thinking: Support managers in tying their business objectives directly to their talent needs. Enable the critical thinking required to help managers align the right people to the right work for the right results
- Provide High-Impact Support: Enable managers with targeted guidance in employee relations, change management, and all manner of employee life-cycle support. Embody the Veeva principle of "Care, Notice, Act" to help leader see around corners and address talent misalignments quickly
- Operate as a Solutions Consultant: Earn your seat as a "business-person who does ES." Support the business by speaking its language rather than the language of HR, providing insights and support that actively enable them to solve commercial challenges through people rather than pushing standard HR cycles
- Support a Culture of Performance Excellence: Help managers build an unwavering performance culture. Enable them to rigorously lead their teams to drive execution with speed, accuracy, and quality
Requirements
- SaaS, Life Sciences or High Growth Literacy: Must have experience in a high-growth, Cloud/SaaS or life sciences environment, with the ability to articulate the value proposition of the products or services their company offered E.g., a Veeva ESBP should be able to articulate why our customers use any one of the Veeva products
- Commercial Acumen: Demonstrated experience partnering directly with Senior Leaders, General Managers or P&L owners. Candidates must be able to explain how team structures impact "Speed to Value" and "Product Market Fit"
- Org Architecture: Proven track record of designing or supporting leaders in designing "Strategic Talent Moats"—going beyond headcounts to building technical and domain expertise required to win against specific competitors and scale
- Data-Driven "Business Thinking": Ability to translate HR initiatives into commercial "So What?" statements. Candidates must show they have partnered with leaders to support or influence them in moving metrics like "Commercial Velocity" or "Customer Success Adoption" through people rather than just engagement scores or job satisfaction metrics; even if indirectly
- Outside-In Perspective: An understanding of the commercial landscape for the business's customers, as well as the ability to identify external market pressures that may make a manager's job harder
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $75,000 - $175,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- Experience in high-growth Cloud/SaaS or life sciences environment
- Demonstrated experience partnering with Senior Leaders
- Proven track record of organizational architecture
- Ability to translate HR initiatives into commercial statements
- Understanding of the commercial landscape for customers
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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