Employee Success Business Partner Senior Director

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role
Join our world-class Employee Success Business Partner (ESBP) team during a pivotal era where CRM, AI, Data, and Trust converge. As a Strategic ESBP Senior Director, you will sit within our Employee Success for Employee Success (ES4ES / HR4HR) client group, partnering directly with senior HR and People leaders who shape the future of Salesforce’s workforce.

This is not a traditional business partner role. You will operate as a trusted advisor to senior executives (VP+ level leaders) across the Employee Success organization, including leaders in ESBP, Workforce Transformation, Agentic Talent Experience, and HR COEs. Your clients are the very teams designing Salesforce’s people strategy, which means your work has enterprise-wide ripple effects.

Responsibilities

• Strategic HR-for-HR Partnership: Serve as a proactive consultant to senior leaders to shape organizational strategy, business transformation, and AI/Agent integration. You will align talent initiatives with fiscal year goals and lead executive-level hiring strategies.

• Leadership Advisory & Coaching: Serve as a high-impact trusted advisor to the ES leadership team, utilizing advanced consultative skills to navigate a complex organizational ecosystem. You will provide values-aligned coaching—anchored in Trust, Customer Success, Innovation, and Equality—to empower leaders as they navigate organizational change and address engagement challenges. As a resilient communicator, you will leverage professional poise to bridge differing perspectives among high-level practitioners, building the consensus necessary to improve retention and achieve strategic people outcomes.

• Operational Excellence: Lead critical talent cycles including succession planning, merit and compensation reviews, and workforce planning. You will act as "Customer Zero," testing and refining internal initiatives before they are scaled to the broader organization.

• Cross-functional Collaboration: "Form the table" by mobilizing stakeholders across Legal, Finance, and HR Centers of Excellence (COEs). You will bridge the gap between global corporate strategy and local business needs, including managing location strategy and executive spans/ratios.

• Analytics & Impact Measurement: Use data-driven insights to monitor organizational health. You will connect engagement data (from GIS surveys) to tangible business metrics like revenue per employee and retention risk.

• Global Policy Advocacy: Stay ahead of international digital shifts, such as the National Cloud Computing Policy (NCCP), to advise the business on data sovereignty, digital inclusivity, and regional talent development.

Required Qualifications

• Strategic Experience: 8+ years of experience as an HR/ES Business Partner or in a similar strategic talent advisory role, with a proven track record of supporting executive-level clients.

• Business & Tech Acumen: A deep curiosity for how business operates. You understand growth trajectories, product lifecycles, and the impact of AI on the modern workforce.

• Change Leadership: Demonstrated experience leading organizations through large-scale transformations, utilizing formal change management models to improve culture and effectiveness.

• Data Literacy: Ability to analyze complex datasets and "connect the dots" between people metrics and business outcomes.

• Relationship Building: A natural ability to build high-trust, collaborative relationships across diverse teams and formal/informal networks.

• Education: Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Preferred Qualifications

• Global Perspective: Experience navigating international data privacy and residency frameworks (e.g., sovereign cloud policies) and their impact on talent mobility.

• Talent Development Expertise: Specialized knowledge in executive coaching, high-potential assessment tools, and building diverse leadership pipelines.

• Innovation Mindset: Experience working in high-growth SaaS or AI-driven environments where agility and "fearless invention" are required.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.