Spectrum Jobs

Employee Services Center Representative

Spectrum

Employee Services Center Representative

Posted Yesterday

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Charlotte, NC, USA

In-Office

Junior

eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Provides HR service-center support by answering employee and HR inquiries, processing onboarding, offboarding, leave, benefits, unemployment, and background-check transactions, documenting cases, maintaining HR system data, resolving issues, escalating complex matters, and meeting service-level targets in a call-center environment.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Considering a role where your service directly impacts employee experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every employee you assist.
How You'll Make an Impact

Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees.
Demonstrate the highest degree of accuracy, courtesy and professionalism to working with paralegals with one call resolution; subjects include documents related to: leave of absence, unemployment, benefits, onboarding/offboarding administration including background checks and routine HR questions.
Update the HR Helpdesk with call/transaction specific information and supporting documentation.
Achieve and maintain expertise to navigate and accurately record or obtain information with several business. systems/applications including HR data (PeopleCentral), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites.
Administer processes to ensure timely completion of required tasks to process data transactions in HR systems of record.
Apply knowledge of HR programs, policies, benefit plans, to quickly resolve customer issues or concerns; responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements.

Working Conditions

Office environment
Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET - 6:30 PM ET, Monday - Friday

What You'll Bring to Spectrum
Required Qualifications
Education

Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience

Experience

2+ years of human resources and/or customer service call center experience

Skills

Ability to read, write, speak, and understand English
Ability to problem solve in a high-volume, production-oriented environment
Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
High level of analytical, process, problem resolution, and investigate skills
Clear and effective verbal and written communication skills
High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality
Demonstrated follow-up skills on outstanding or pending matters

Preferred Qualifications
Experience

Previous experience working with multi-state shared services organization

#LI-LYR
HES100 2026-86193 HES100 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Associate's degree in Business Administration, Human Resources, or a related field, or equivalent work experience with prior customer service experience
At least 2 years of human resources and/or customer service call center experience
Ability to read, write, speak, and understand English
Ability to problem solve in a high-volume, production-oriented environment
Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
Analytical, process problem-resolution, and investigative skills
Clear and effective verbal and written communication skills
Attention to detail, logical thinking, organizational skills, and ability to maintain confidentiality
Demonstrated follow-up skills on outstanding or pending matters
Previous experience working with a multi-state shared services organization

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — Feedback suggests the company’s retirement programs, including a dollar‑for‑dollar 401(k) match and additional employer contributions for many roles, are standout parts of total compensation. Employees often highlight these features as meaningful long‑term value.
Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health offerings are consistently described as a core strength. When combined with broader protections and health‑account options, feedback suggests the package feels competitive.
Parental & Family Support — Paid parental leave, extended leave for birth mothers, fertility support, and adoption/surrogacy assistance are prominently featured. Feedback suggests these family‑building benefits enhance the overall appeal of the package.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.