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Disclaimer: This is a specific job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
E-commerce Support & Automation Assistant
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for an E-commerce Virtual Assistant to start immediately!
📌 About the Client
Our client, European Leather Works, operates in the E-commerce industry.
Duties and Responsibilities include but are not limited to:
- Manage order processing and customer service across Amazon, Shopify, eBay, Michaels, Etsy, and Faire
- Respond to customer inquiries and resolve order-related issues via email
- Monitor and manage existing AI agents/automations, including handling workflow edge cases (training will be provided)
- Coordinate daily communication and task updates through WhatsApp, Slack, and ClickUp
Qualifications:
• Experience managing multiple e-commerce marketplaces
• Experience in customer service and order processing
• Ability to manage communications and workflows across multiple tools
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
Benefits:
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
Schedule: 10:00 AM – 7:00 PM PST
Location: This is a remote job
Salary Package
• PHP 38,000
Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.
Skills Required
- Experience managing multiple e-commerce marketplaces (Amazon, Shopify, eBay, Etsy, etc.)
- Experience in customer service and order processing
- Ability to manage communications and workflows across tools (WhatsApp, Slack, ClickUp)
- Experience monitoring or handling AI agents/automations (training provided)
- USB headset with noise cancellation
- Working webcam
- Computer with at least 1.8 GHz processor and 4GB RAM
- Main internet speed at least 25 Mbps (cable) and backup at least 10 Mbps
- Ability to work the specified schedule (10:00 AM - 7:00 PM PST)
- 100% work-from-home setup
What We Do
Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your super affordable team member to whom you can delegate excess work while you do the important things to grow your business.
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