【DoubleTree by Hilton Osaka Castle】Assistant Human Resources Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for assisting the Head of HR in implementing HR strategic planning and ensuring that HR management aligns with the hotel and corporate's overall strategy. You will participate in the development and improvement of the hotel's human resources policies, procedures, and regulations, and execute all aspects of HR management, including team member relations, labor dispute handling, and ensuring compliance with all HR activities. As an Assistant Human Resources Manager, you’re not just supporting the daily operations of the hotel’s HR function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Assistant Director of Human Resources assists the Director of Human Resources in carrying out day-to-day operations and provides the necessary resources and guidance and development support to ensure that managers in each department can effectively manage their talent within their respective areas of responsibility. 

In addition, the Assistant Director manages the hotel’s human resources data, tracks and evaluates the effectiveness of various policies and programs, and advises the Director of Human Resources on strategic issues related to the Human Resources Department.

As Assistant Director of Human Resources, you will be responsible for performing the following duties to the highest standards:

•    Supervise team members within the Human Resources Department to ensure that daily operations run smoothly and established policies are followed.
•    Liaise with local government agencies regarding labor laws, labor-management relations, and labor dispute arbitration cases.
•    Establish procedures for issuing employment contracts to team members.
•    Develop and maintain employee relations programs—such as social and sports activities, long-service awards, and employee counseling—to enhance team member satisfaction.
•    Oversee recruitment activities in accordance with the hotel’s business requirements and staffing needs.
•    Handle onboarding and offboarding procedures for team members at Level 8 and above.
•    Supervise and verify all records related to sick leave, medical expenses, disciplinary violations, and requests for personnel transfers or changes in employment status.
•    Supervise and support the HR Supervisor and manage facilities for team members.
•    Maintain safety and cleanliness in the workplace and facilities for team members, including the employee cafeteria and locker rooms.
•    Supervise and support the HR Supervisor to ensure the smooth operation of payroll and benefits administration.
•    Supervise and support L&D operations to ensure the effective implementation of training programs and talent development initiatives, as well as compliance with Hilton’s training standards.
•    Supervise, coach, and develop the HR Supervisor, HR Officer, and HR Attendant to ensure the effective operation of daily HR tasks and consistent service standards.
•    Strictly comply with and enforce the HR department’s security and confidentiality policies.
•    Promote the introduction of new systems and procedures, as well as improvements to existing ones, to enhance the HR filing system and records management.
•    Handle labor dispute arbitration cases to protect the hotel’s interests.
•    Address complaints from team members and liaise and coordinate with other departments.
•    Oversee HR audits and promote the standardization of HR operations.
•    Develop HR policies and operational procedures to improve departmental efficiency.
•    Establish a system of mutual support with other departments.
•    Conduct staffing analyses, exit interviews, and turnover rate analyses.
•    Ensure that team members adhere to the hotel’s and each department’s dress code standards and maintain a high level of personal appearance and hygiene.
•    Conduct market research related to human resources and promptly adjust strategies as needed.
•    Handle work permits and visa applications for foreign employees.
•    Provide guidance on disciplinary matters and handle disciplinary actions for team members.
•    Act as the interim Human Resources Manager in the absence of the Head of Human Resources.
•    Comply with the hotel’s safety management and emergency response policies and procedures.
•    Ensure that all team members fully understand and comply with the hotel’s employee rules and regulations.
•    Oversee occupational safety and health activities, including the Safety and Health Committee, regular health checkups, and legally required examinations.
•    Assist the Director of Human Resources in formulating and managing HR-related budgets, monitoring budget performance, and analyzing HR-related costs.
•    In accordance with hotel policy, assist in handling harassment complaints and disciplinary cases by verifying facts, conducting investigations, preparing records, and implementing appropriate corrective measures.
•    Coordinate transportation, necessary documents, and related administrative procedures for the relocation and assignment of team members both domestically and internationally.
•    Coordinate statutory filings, workers’ compensation reports, applications for government grants, and other submission procedures to government agencies related to human resources.
•    Provide team members with career advice, individual consultations, and support for professional growth and skill development.
•    Prepare human resources reports on staffing, training and development, employee relations, and labor management, and submit them to the Director of Human Resources and relevant regional offices.
•    Address external complaints and issues related to human resources and employment, and coordinate with relevant departments and government agencies as necessary.
•    Perform other reasonable duties and responsibilities as assigned.
•    Management reserves the right to modify this job description at its sole discretion without prior notice.

The Assistant Director of Human Resources for the Hilton brand consistently acts in the best interests of guests and collaborates with other team members. To successfully perform this role, the following attitudes, behavioral traits, skills, and values are required.

•    A bachelor’s degree or higher.
•    At least 5 years of relevant work experience in the hotel industry.
•    At least 1 year of experience in a similar position at an international hotel brand.
•    Excellent analytical and planning skills.
•    A flexible and open-minded approach, with a strong emphasis on teamwork.
•    Excellent communication skills.
•    Fluency in reading, writing, and speaking English to meet job requirements.
•    Maintain good relationships with local labor authorities and government agencies.
•    Possess thorough knowledge of national, state, and local labor laws and regulations.
•    Possess thorough knowledge of all HR functions and departmental operations.
•    Possess basic business acumen and financial sense.
•    Demonstrate a strong sense of ownership and a focus on achieving results.
•    Possess excellent organizational and presentation skills.