Location: Texas (Relocation Required)
Travel: Up to 75% (Dallas, Houston, and Austin)
At Chewy, we're on a mission to be the most trusted and convenient destination for pet parents and partners. Pets are family, and so are the people who care for them. Our Chewy Health team is redefining how pet parents and veterinary professionals collaborate to keep pets happy and healthy.
We're looking for a District Operations Manager to join our growing Chewy Vet Care team. In this role, you'll be a hands-on leader focused on delivering a seamless client experience across veterinary practices in a local region. You'll build and support clinic teams, drive operational excellence, and ensure that each visit meets our high standards for care and service.
You'll report to the Associate Director, Regional Operations and play a key role in scaling a high-performing, people-first operations model. If you're passionate about leadership, love working with diverse teams, and want to shape the future of pet healthcare, we'd love to hear from you.
What You'll Do
- Lead daily operations across a group of veterinary practices in your assigned region.
- Build and implement repeatable processes that support excellent client care and strong team performance.
- Mentor and develop clinic managers, veterinary technicians, and support staff.
- Support hiring and onboarding of clinic staff in partnership with recruiting teams.
- Deliver a consistent, on-brand experience across all locations, ensuring practices are welcoming and well-maintained.
- Handle clinic-level performance to achieve goals in revenue, quality, and client satisfaction.
- Use data to supervise key performance indicators and implement improvements.
- Optimize inventory and supply chain processes to ensure product availability.
- Champion a culture of collaboration, learning, and continuous improvement.
- Build a positive and inclusive work environment that supports employee engagement and growth.
- Bachelor's degree or equivalent experience in Business, Finance, Operations, Engineering, or a related field-or 6+ years of leadership experience in multi-site operations.
- Proven experience leading multiple locations in healthcare, retail, or service environments.
- A track record of driving business results while leading diverse, distributed teams.
- Experience owning budgets, setting targets, and managing P&L performance.
- Strong communication skills and a hands-on, people-first leadership style.
- Comfort navigating change and leading through ambiguity in a fast-growing company.
- Willingness to relocate to Texas and travel regularly within the region(Dallas, Austin, and Houston).
- MBA or advanced degree.
- Experience in veterinary or human healthcare operations.
- Familiarity with trends and challenges in the pet care industry.
- A personal passion for pets and their well-being.
- Make a real impact by helping pets and pet parents across the country.
- Join a passionate company where innovation and compassion go hand in hand.
- Be part of a collaborative, caring, and supportive team that values your growth.
- Enjoy the opportunity to shape a new kind of veterinary experience from the ground up.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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