Location: Texas (Relocation Required)
Travel: Up to 75% (Dallas, Houston, and Austin)
At Chewy, we're on a mission to be the most trusted and convenient destination for pet parents and partners. Pets are family, and so are the people who care for them. Our Chewy Health team is redefining how pet parents and veterinary professionals collaborate to keep pets happy and healthy.
We're looking for a District Operations Manager to join our growing Chewy Vet Care team. In this role, you'll be a hands-on leader focused on delivering a seamless client experience across veterinary practices in a local region. You'll build and support clinic teams, drive operational excellence, and ensure that each visit meets our high standards for care and service.
You'll report to the Associate Director, Regional Operations and play a key role in scaling a high-performing, people-first operations model. If you're passionate about leadership, love working with diverse teams, and want to shape the future of pet healthcare, we'd love to hear from you.
What You'll Do
- Lead daily operations across a group of veterinary practices in your assigned region.
- Build and implement repeatable processes that support excellent client care and strong team performance.
- Mentor and develop clinic managers, veterinary technicians, and support staff.
- Support hiring and onboarding of clinic staff in partnership with recruiting teams.
- Deliver a consistent, on-brand experience across all locations, ensuring practices are welcoming and well-maintained.
- Handle clinic-level performance to achieve goals in revenue, quality, and client satisfaction.
- Use data to supervise key performance indicators and implement improvements.
- Optimize inventory and supply chain processes to ensure product availability.
- Champion a culture of collaboration, learning, and continuous improvement.
- Build a positive and inclusive work environment that supports employee engagement and growth.
- Bachelor's degree or equivalent experience in Business, Finance, Operations, Engineering, or a related field-or 6+ years of leadership experience in multi-site operations.
- Proven experience leading multiple locations in healthcare, retail, or service environments.
- A track record of driving business results while leading diverse, distributed teams.
- Experience owning budgets, setting targets, and managing P&L performance.
- Strong communication skills and a hands-on, people-first leadership style.
- Comfort navigating change and leading through ambiguity in a fast-growing company.
- Willingness to relocate to Texas and travel regularly within the region(Dallas, Austin, and Houston).
- MBA or advanced degree.
- Experience in veterinary or human healthcare operations.
- Familiarity with trends and challenges in the pet care industry.
- A personal passion for pets and their well-being.
- Make a real impact by helping pets and pet parents across the country.
- Join a passionate company where innovation and compassion go hand in hand.
- Be part of a collaborative, caring, and supportive team that values your growth.
- Enjoy the opportunity to shape a new kind of veterinary experience from the ground up.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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