Chewy is seeking a Manager, Perishable Food Safety Program Manager, to support the continued growth of our Perishables Fulfillment Network! The Perishables Food Safety Program Manager will be responsible for partnering with the Perishables Site Operations team, Inventory Control, Learning, Quality, and Facility teams to manage the perishable network food safety programs. They will support the implementation, maintenance, and improvement of the food safety programs in the perishable space by providing technical leadership for pest control, sanitation, good distribution practices, temperature control, sanitary transportation and other facets of title 21 of the code of federal regulations. This role will work cross functionally to perform risk assessments and provide guidance on corrective measures. Does this sound like you? If so, we want you to apply today!
What You'll Do:
- Lead all aspects of the Temperature Control program across the Perishables Fulfillment Network.
- Identify, initiate, and propose closure of corrective actions taken.
- Provide input for preventive and corrective actions.
- Provide technical mentorship on sanitation, temperature regulation, hygienic transport, and good distribution practices.
- Conduct risk assessments for new and/or proposed activities, equipment, and products in and around the freezer.
- Build SOPs and educational materials for ongoing food safety awareness and compliance.
- Conduct internal audits of freezers to ensure food safety standards are met.
- Investigate customer complaints and food safety incidents.
- Keep food safety documentation and records accurate and timely as required by company policy and regulatory standards.
- Track important metrics related to food safety performance and report findings to senior leadership.
- Collaborate with category management, supply chain, quality, and operations teams to uphold cold chain integrity and safe food handling practices.
- Develop, implement, and maintain food safety systems (e.g., HACCP, GMPs, SSOPs) for perishable items.
- Identify, evaluate, and procure appropriate food safety equipment to support network-wide initiatives and ensure compliance with regulatory standards
- Conduct proactive and reactive food safety risk assessments across the supply chain, including evaluation of new products, processes, suppliers, and equipment
- Stay up to date on emerging risks, regulatory changes, and standard methodologies in food safety and communicate these effectively to teams.
What You'll Need:
- BS or equivalent experience in Chemistry, Biology, Food Safety, Food Science, Environmental Engineering
- Advanced MS or equivalent experience in Chemistry, Biology, Food Safety, Food Science, Environmental Engineering is preferred
- Minimum of 5+ years in Managing Food Safety Programs in distribution, warehousing, cold storage and/or manufacturing setting.
- Must be PCQI certified.
- Extensive knowledge of FDA regulations and how to apply them, specifically 21 CFR, 502, 117, and 1 specifically subpart O.
- Comprehension and practical application of risk assessments.
- Proficiency in data collection and management software (Excel, Tableau, SQL etc.).
- Strong communication, teamwork, analysis, judgement, customer focus, and vendor focus skills.
- Ability to analyze and verify record data, implement and monitor corrective measures, and to perform a hazard analysis of both commodity types and processes.
- Ability to work effectively and efficiently under pressure while managing competing demands and tight deadlines.
- Experience leading change in multiple site environments.
- Must be willing to travel up to 50%
The hourly range for this role is $43.75 - $69.71.
- We offer the following benefits for our team members:
- 20% Chewy.com Discount
- Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
- Life and Disability Insurance
- 401(k) with company matching
- Wellness benefits through Wellbeing @Chewy
- Employee Assistance Program (EAP)
- Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
- Subsidized child, adult, and pet backup care through Care.com
- Discounts on many items through the LifeMart Discount platform
- The option to sign up for Payactiv's Earned Wage Access program and access a portion of the money you've already earned, before your regular payday!
- High volume and specialty positions are eligible for wage increases starting after 3-months of service
- Referral Bonuses - $500 per referral
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- BS in Chemistry, Biology, Food Safety, Food Science, Environmental Engineering or equivalent experience
- MS in relevant field (Chemistry, Biology, Food Safety, Food Science, Environmental Engineering) or equivalent experience
- Minimum of 5+ years managing food safety programs in distribution, warehousing, cold storage and/or manufacturing
- PCQI certification
- Extensive knowledge of FDA regulations, specifically 21 CFR (including 502, 117, and subpart O)
- Experience developing and maintaining HACCP, GMPs, SSOPs and other food safety systems
- Proficiency with data collection and management software (Excel, Tableau, SQL)
- Experience conducting risk assessments, audits, investigations, and implementing corrective/preventive actions
- Experience leading change across multiple site environments
- Ability to travel up to 50%
- Strong communication, teamwork, analysis, judgment, and vendor/customer focus skills
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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