Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Director of Technical Program Management for Shared Platform Engineering to join our team. This is a Hybrid role, reporting to Executive leadership in the Shared Platform Engineering department. As the Director of Technical Program Management for Shared Platform Engineering, you will be responsible for the successful execution of Zscaler’s most strategic engineering initiatives. You will establish the rhythm of the business for critical technical programs, translating organizational priorities into actionable plans. This role requires a strategic leader who can design and implement robust program management frameworks, operationalize transformational change, and drive cross-functional planning across the product and platform engineering organization.
What you’ll do (Role Expectations)
Lead the definition, planning, and delivery of complex, cross-functional technical programs aligned with Zscaler’s strategic goals and R&D objectives
Drive critical customer retention initiatives by tracking support tickets, deployment progress, and telemetry data, maintaining a targeted focus on high-priority customer health metrics
Establish and manage the key interlocks, timelines, and workflows that define the operational rhythm for platform engineering to ensure the successful achievement of OKRs
Design, implement, and refine program management frameworks, processes, and tools to drive efficiency, scalability, and a culture of continuous improvement
Drive cross-functional alignment by managing dependencies, effectively communicating program status and risks to executive leadership, and operationalizing key transformational change management plans
Who You Are (Success Profile)
Bring exceptional organizational skill and attention to detail, ensuring precision in program administration and operational execution.
Demonstrate utmost discretion and integrity when managing highly sensitive strategic information and cross-functional programs.
Act proactively to anticipate organizational needs, effectively driving high-level technical programs in a fast-paced executive environment.
Leverage outstanding interpersonal and communication skills to coordinate cross-functional alignment and build strong partnerships.
Maintain high adaptability and multi-tasking capabilities, thriving within a dynamic, rapidly evolving technical workplace.
What We’re Looking for (Minimum Qualifications)
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
12+ years of experience in technical program management or related technical field, with leadership of large-scale initiatives
Bachelor's degree in Engineering, Computer Science, or a related field (Master’s preferred)
Proven track record in applying methodologies (e.g., Agile, Scrum) and influencing organizational strategy and experience collaborating across large-scale engineering teams and influencing executive leadership
Deep understanding of API Platforms and software application frameworks such as Java and Spring (e.g., Spring Boot, Spring Cloud)
What Will Make You Stand Out (Preferred Qualifications)
Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
Experience in a high-growth SaaS or cybersecurity organization
Experience with public cloud platforms (e.g., AWS, GCP, Azure)
Advanced knowledge of process improvement methodologies (e.g., Six Sigma) and certification in PMP, SAFe, or Scrum Master
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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Skills Required
- 12+ years of experience in technical program management or a related technical field, including leadership of large-scale initiatives
- Bachelor's degree in Engineering, Computer Science, or a related field
- Curiosity and active exploration of AI tools, with experience integrating new technologies into workflows and problem-solving
- Experience applying Agile or Scrum methodologies
- Experience influencing organizational strategy and executive leadership across large-scale engineering teams
- Deep understanding of API platforms and software application frameworks, including Java, Spring, Spring Boot, or Spring Cloud
- Master's degree
- Experience in a high-growth SaaS or cybersecurity organization
- Experience with public cloud platforms such as AWS, GCP, or Azure
- Advanced knowledge of process improvement methodologies such as Six Sigma
- Certification in PMP, SAFe, or Scrum Master
Zscaler Compensation & Benefits Highlights
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Healthcare Strength — Coverage spans multiple medical plans with prescription and mental-health programs (Lyra, Telus EAP, Calm) and family-oriented support. Feedback suggests the healthcare is generally considered good, with options such as Anthem/HSA noted.
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Equity Value & Accessibility — Eligible employees can receive RSUs, and an ESPP offers at least a 15% discount on company stock. Feedback suggests these equity programs are viewed as meaningful components of total compensation.
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Leave & Time Off Breadth — Salaried employees have flexible/unlimited time off alongside other paid leaves. Feedback suggests the flexibility is valued, even though comfort taking time can depend on team norms.
Zscaler Insights
What We Do
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Why Work With Us
Our impact comes from how we work—every day, in every decision, as one team. Our values and leadership principles are more than words; they're our operating system. They fuel a culture of execution where trust, transparency, and accountability help us deliver meaningful results for our customers, colleagues, and our company. www.zscaler.com/culture
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Zscaler Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
