Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
The Director, Regional Operations will lead the operational execution required to make Crunchyroll’s content, marketing, and partner initiatives locally relevant, accessible, launch-ready, and consistently delivered across the region.
This role will oversee content localisation and operational readiness across local-language dubbing, regional à la carte channel operations, marketing localization, communications, and partner assets. The Director will establish market-specific standards, coordinate execution from planning and production through launch and continuous improvement, and ensure that regional teams and partners can deliver high-quality experiences reliably and at scale.
The ideal candidate combines strong operational leadership with cultural fluency, cross-functional influence, structured problem-solving, and a deep commitment to the regional fan experience.
Key ResponsibilitiesRegional Localization, Content and Marketing operations- Lead the execution of regional localization requirements across content, product, marketing, communications, customer experience, and partner assets.
- Establish and maintain market-specific language, cultural, editorial, accessibility, quality, and operational standards.
- Ensure localized experiences are accurate, culturally appropriate, accessible, timely, and consistent with Crunchyroll’s global brand.
- Incorporate regional fan insights, language trends, cultural context, and market feedback into localization and operational improvements.
- Coordinate regional execution for launches, campaigns, partner activations, service changes, and other business-critical initiatives.
- Oversee the planning, production, delivery, and quality control of local-language dubbing and related localization workflows.
- Coordinate localization activities from production and quality assurance through launch and ongoing improvement.
- Manage localization capacity, production schedules, workflows, quality controls, and performance metrics.
- Partner with relevant content, product, marketing, and business teams to ensure regional requirements are understood and incorporated into planning.
- Maintain visibility into localization coverage, delivery timelines, quality issues, and operational constraints.
- Oversee regional à la carte channel operations and support consistent day-to-day execution across applicable markets.
- Coordinate operational readiness for partner launches, activations, channel changes, and market-specific initiatives.
- Ensure regional teams and partners are prepared for service changes, operational dependencies, regulatory requirements, incidents, and business continuity needs.
- Establish clear operating rhythms, escalation paths, and accountability mechanisms for regional partners and internal stakeholders.
- Monitor partner execution, identify readiness gaps, and drive timely resolution of issues affecting the fan or partner experience.
- Manage localization vendors and operational partners, including performance, capacity, quality, cost, and delivery expectations.
- Establish appropriate workflows, service standards, quality controls, and reporting mechanisms.
- Forecast operational demand and coordinate capacity planning to support regional launches and ongoing business needs.
- Use performance data and operational insights to identify risks, improve resource allocation, and strengthen execution reliability.
- Maintain clear visibility into dependencies, constraints, incidents, and corrective actions.
- Identify opportunities to simplify workflows, reduce operational friction, improve quality, and increase execution reliability.
- Establish repeatable processes and standards that support scalable regional operations.
- Coordinate the resolution of operational issues, incidents, and cross-functional dependencies within agreed timelines.
- Support regional preparedness for regulatory requirements, incidents, service changes, and business continuity needs.
- Drive post-launch reviews, root-cause analysis, and continuous improvement across regional workflows.
- Promote a culture of accountability, proactive risk management, and high-quality execution.
- 12+ years of relevant experience in dubbing, localization production, media production, or content operations, including experience leading teams and external production partners.
- Working knowledge of dubbing workflows, including adaptation, casting, recording, editing, mixing, quality review, master delivery, and technical asset requirements.
- Experience managing studios or localization vendors across multiple concurrent productions with fixed release dates.
- Ability to plan production capacity, manage dependencies, identify delivery risks, and drive practical recovery plans.
- Experience working across regional and global teams, with clear communication across cultures and time zones.
- Commitment to localization quality and an authentic fan experience in each assigned language.
- Experience in anime, streaming, television, film, gaming, or a related content business.
- Experience overseeing dubbing across multiple languages or markets.
- Familiarity with localization and media asset-management systems, digital audio delivery specifications, and vendor performance metrics.
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
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Skills Required
- 12+ years of relevant experience in dubbing, localization production, media production, or content operations, including experience leading teams and external production partners
- Working knowledge of dubbing workflows, including adaptation, casting, recording, editing, mixing, quality review, master delivery, and technical asset requirements
- Experience managing studios or localization vendors across multiple concurrent productions with fixed release dates
- Ability to plan production capacity, manage dependencies, identify delivery risks, and drive practical recovery plans
- Experience working across regional and global teams, with clear communication across cultures and time zones
- Commitment to localization quality and an authentic fan experience in each assigned language
- Experience in anime, streaming, television, film, gaming, or a related content business
- Experience overseeing dubbing across multiple languages or markets
- Familiarity with localization and media asset-management systems, digital audio delivery specifications, and vendor performance metrics
Crunchyroll Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Crunchyroll and has not been reviewed or approved by Crunchyroll.
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Healthcare Strength — Health coverage includes medical, dental, and vision with multiple plan options plus mental-health/EAP resources, and some plans are described as having low premiums or even fully covered options.
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Leave & Time Off Breadth — Time off is presented as flexible or unlimited and is augmented by additional company holidays such as summer Fridays and a year-end shutdown.
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Retirement Support — Retirement benefits include a 401(k) with a company match that is noted as meaningful and in some cases matched per paycheck.
Crunchyroll Insights
What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere. With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen. From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms. Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere. We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
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