Enabling community financial institutions to win against Mega Banks and FinTechs.
The Role
The Product Director will lead product strategy for Narmi's Consumer Banking, oversee manager teams, engage with stakeholders, and ensure product quality and user satisfaction, while traveling to client locations 10% of the time.
Summary Generated by Built In
About Us
Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.
About the roleWe're looking for a Product Director to lead Narmi's Consumer Digital Banking vision. You'll shape the vision and strategy for the products that hundreds of thousands of people already use to manage their money every day, and you'll own the outcomes we drive. You'll work closely with Design, Engineering, Sales, Business Development, and our Co-Founders to define what we build and why.
You'll lead a small team of product managers and spend real time in the field with the financial institutions we serve. That means visiting their offices, sitting with their teams, and hearing directly from the people who use what we build.
- Own the outcomes. You're accountable for the results the Consumer Digital Banking team drives. Adapt the strategy and roadmap when you need to.
- Set the vision. Define where Consumer Digital Banking is headed at Narmi. Write the strategic narrative. Make sure every roadmap decision ties back to it.
- Get out of the building. Regularly visit our banks and credit unions. Present Narmi's vision, gather honest feedback, and come back with sharper ideas. Expect to travel 10% of the time.
- Manage stakeholders. Build trust across the company. Loop people into key decisions early so nothing lands as a surprise.
- Drive prioritization. Push hard trade-offs. Make the case to leadership for the resources your team needs. Keep executives close to your team's progress.
- Shape company strategy. Develop deep expertise in consumer digital banking across fintech, bank tech, and community banking. Use what you learn to influence where Narmi goes next.
- Ship quality. Partner with engineering, design, and QA to release products that work and feel good to use.
- Improve how the team works. Spot inefficiencies in how features get specced and shipped. Fix them.
- Launch well. Work with Marketing and Sales on launch strategies and GTM materials that land with our clients and their account holders.
- Bring the voice of the customer into everything. Use research and data to make calls, not gut feel.
- Build a team. You'll start with a small team of product managers and grow it over time. Hire well, coach honestly, and develop the people around you.
- 10+ years in product management, with at least 4 in digital banking, fintech, or payments
- A track record of shipping consumer financial products people actually like using
- Strong UX sensibility paired with the discipline to run real user research
- Fluency with data to guide UX strategy and measure the impact of what you ship
- Comfort being customer-facing. You've presented to external audiences, led discovery sessions, and can read a room
- Willingness to travel regularly to visit our bank and credit union clients
- A track record of balancing technical realities with what customers actually need
- Experience leading product managers, or clear potential to grow into it
The expected annual base salary for this role is $200,000-$240,000. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected].
At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:
- High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
- Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
- Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
- High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected]
Skills Required
- 10+ years in product management
- At least 4 years in digital banking, fintech, or payments
- Experience leading product managers
What the Team is Saying
Junel
Product Operations
Tay
Implementations
Thomas
Engineering
Santiago
Customer Success
Christian
Product Operations
Narmi Compensation & Benefits Highlights
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Parental & Family Support — Company materials highlight family‑planning benefits and generous parental leave with distinct primary/secondary caregiver durations. Related programs like a return‑to‑work pathway indicate attention to practical support for caregivers.
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Flexible Benefits — Work‑from‑anywhere in the U.S., hybrid options for NYC teams, and home‑office support suggest adaptable arrangements aligned to role and location. A stipend for remote setup and clear remote expectations reinforce flexibility.
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Wellbeing & Lifestyle Benefits — Student‑loan repayment matching, learning and development stipends, volunteering time off, fitness/extracurricular credits, and commuter benefits broaden support beyond core coverage. These elements can meaningfully enhance total rewards depending on personal needs.
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The Company
What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
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Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
Typical time on-site:
Flexible
New York, NY
Located just north of Madison Square Park, our office is at the center of NYC’s fintech scene—easily accessible from Manhattan, Brooklyn, Queens, and Jersey City, making it convenient for team members across the city.
