Director, Platform Owner - Intelligent Work

Description
Liberty Mutual is seeking a strategic, enterprise-minded platform leader to steward and scale our Intelligent Work Platforms. This focuses on LibertyGPT, MS Copilot, and related GenAI based individual productivity capabilities.
This role is accountable for ensuring that Everyday AI capabilities are governed, connected, cost-effective, secure, and delivering measurable productivity impact across the enterprise.
The Director, Intelligent Work Platforms acts as the enterprise product owner and general manager for this portfolio. The mandate is not to chase tools, but to ensure we are solving the right problems, enabling the right behaviors, and advancing Liberty's AI maturity responsibly within a highly regulated environment.
Operating within Liberty's federated AI model:

• Engineering teams build foundational GenAI and agentic capabilities
• BU CIOs align platforms to business use cases and value realization
• Enterprise Architecture key enabler establishes guardrails and standards

This role ensures our intelligent work platforms are a tailwind for the business: disciplined, scalable, and aligned to enterprise priorities.
Reporting to the CTO, Investments, Data, & Experience, this leader must combine strong product ownership, enterprise coordination, financial discipline, and change leadership.
Key Responsibilities
1. Enterprise Product Ownership & Platform Stewardship

• Act as the Overall Product Lead (OPL) for Liberty's Intelligent Work Platform (Everyday AI portfolio) guiding strategic clarity and cohesion, enterprise alignment and outcome delivery
• Translate enterprise priorities and 2030 goals into actionable platform roadmaps
• Ensure the platform evolves based on real business needs not market hype
• Maintain clarity on what EverydayAI is and is not, reinforcing disciplined adoption
• Balance innovation with operational stability, governance, and cost discipline
• Shape and evolve the Everyday AI ecosystem including connectors for context and data, aligned to architecture and AI backbone guardrails

2. Portfolio Discipline & Tool Evolution

• Rationalize and optimize the enterprise portfolio of AI-enabled productivity tools
• Contribute meaningful insights that will shape the investment and vendor strategy (e.g., OpenAI, Microsoft, AWS, Open AI, Anthropic, etc) in partnership with tech procurement team
• Lead licensing strategy, seat optimization, and consumption oversight based on financial transparency in partnership with tech finance team.
• Ensure platform decisions prioritize long-term enterprise value over short-term experimentation
• Own platform operations, administration, performance, tracking KPIs, outcomes, and financial metrics (in partnership with our AIFinOps team)

3. Secure Knowledge Connectivity & Platform Risk Management

• Drive prioritization of secure enterprise data connectivity (e.g., Liberty Information Fabric, MCP patterns)
• Partner with Data Platform teams to enable entitlement-aware retrieval and governed knowledge access aligned with fit for purpose of Everyday AI tooling
• Ensure platform capabilities integrate cleanly with enterprise architecture standards
• Provide input to risk experts to enable the evolution of controls and risk frameworks in support of this fast-moving space
• Partner with legal to translate evolving regulatory obligations (GDPR, EU AI Act, etc.) into practical platform constraints and opportunities
• Shape governance narratives with clarity and confidence to enable Liberty to lead responsibly in scaling AI

4. Adoption, Education & Workforce Enablement

• Establish KPIs for adoption, usage depth, and measurable productivity impact
• Develop and scale enablement programs in partnership with PP&B GenAI culture and training teams and Tech strategy team
• Ensure employees understand both the capabilities and the limitations of intelligent work platforms for individual productivity mission of Everyday AI level
• Promote responsible usage patterns through structured education and clear communication
• Reinforce a mindset shift from experimentation to sustainable, value-driven use

5. Federated Leadership & Cross-Enterprise Coordination

• Operate effectively in a highly matrixed environment, influencing without direct authority
• Support business unit technology teams in their Everyday AI strategies via well managed foundational components aligned with enterprise architecture standards
• Engage enterprise risk and governance forums to report progress, manage risk exposure, and secure alignment
• Be a core thought partner with cyber, legal, compliance, and PPB in designing GenAI guardrails that are risk-aware, not risk-averse
• Ensure platform expansion aligns with Liberty's regulatory obligations and risk posture
• Act as a connector within Liberty's federated operating model, coordinating across technology architecture, engineering and cyber teams.

Qualifications
Enterprise Platform & Product Leadership

• 10+ years leading enterprise-scale digital or SaaS platforms
• Demonstrated product mindset in emerging or rapidly evolving technologies
• Experience scaling enterprise tools from early adoption to broad deployment
• Strong bias toward platform thinking: reuse > reinvention; scale > bespoke
• Deep understanding of GenAI system architecture: foundation models (open/closed), RAG, vector databases, agents, orchestration layers, etc.
• Familiarity with leading platforms: Azure, AWS, OpenAI, Anthropic, Google, open-source stacks
• Knowledge of model development lifecycle and context management patterns: prompt tuning, evaluation, hallucination/bias testing, release gating, MCP, Skills

Influence & Change Leadership

• "Learn-it-all" mindset with strong enterprise orientation
• Proven success operating in complex, matrixed organizations
• Executive-ready communicator able to demystify emerging technologies
• Strong storytelling capability to drive cultural adoption
• Demonstrated ability to influence senior stakeholders across technical and business domains

Financial & Operational Rigor

• Experience managing multi-million-dollar SaaS or platform portfolios
• Demonstrated FinOps discipline (licensing, consumption, cost optimization)
• Ability to define and measure platform value realization through KPIs and telemetry
• Track record of evaluating build-vs-buy decisions in emerging tech spaces

Enterprise Product Leadership

• Demonstrated product management, product mindset, and UX design, in emerging, rapidly evolving technologies
• Rigor in experimentation: hypothesis-driven, metrics-led, and focused on productionalization
• Bias for product thinking over project execution, reusable platform assets over bespoke builds
• Bias for platform thinking: reuse> reinvention, scale> bespoke

Additional Qualifications

• Experience working with global delivery models and enterprise-scale stakeholder groups
• Skilled at balancing risk awareness with innovation momentum
• Financial acumen to manage multi-million-dollar platform portfolios
• Expertise in the Insurance and Investments industries preferred
• Demonstrated comfort experimenting with non-consensus ideas and frontier use cases
• Brings a unique perspective - not locked into one vendor's narrative or roadmap

Why Join Us?
At Liberty Mutual, we are embedding intelligent capabilities into the daily fabric of work across a global, regulated enterprise.
This role offers the opportunity to:
Shape how 40,000+ employees responsibly use intelligent tools
Drive measurable productivity transformation at scale
Operate at the intersection of technology, governance, and workforce enablement
Help evolve Liberty's operating model toward a more intelligent, connected enterprise
You will not simply deploy tools; you will help define how a global enterprise works in the age of intelligent platforms.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

USD $156000.00 - $281000.00