About the Hotel
Be part of the next chapter in Australian luxury hospitality.
The iconic Imperial Hotel Gold Coast, formerly Palazzo Versace, is embarking on an exciting transformation as it becomes Australia's first LXR Hotels & Resorts property. Combining the grandeur and elegance of a globally recognised destination with Hilton's renowned standards of hospitality, this is a rare opportunity to help shape the future of one of Australia's most distinctive luxury hotels.
Situated on a stunning waterfront location, the hotel showcases exceptional Italian craftsmanship, luxury accommodation, award-winning dining experiences, extensive event and conference facilities, a lagoon-style pool, marina access, and an unwavering commitment to personalised guest experiences.
About the Role
An exceptional opportunity exists for an accomplished and visionary hospitality leader to join our Executive Leadership Team as Director of Operations.
Reporting directly to the General Manager, you will provide strategic direction across all operational divisions, including Rooms, Food & Beverage, Security, and Engineering. As a key leader, you will be instrumental in driving operational excellence, commercial performance, guest satisfaction, and team engagement while helping to establish the hotel as a benchmark for luxury hospitality under the LXR brand.
This role requires a dynamic leader who can inspire high-performing teams, elevate service standards, and deliver memorable guest experiences while fostering a culture that reflects Hilton's purpose of spreading the light and warmth of hospitality.
ResponsibilitiesKey Responsibilities
- Provide strategic leadership across all operational departments, ensuring exceptional guest experiences and operational excellence.
- Drive commercial performance through effective planning, financial management, and revenue optimisation.
- Embed a culture of luxury service, continuous improvement, and accountability throughout the hotel.
- Analyse guest feedback, operational data, and market trends to identify opportunities for innovation and enhancement.
- Lead and develop departmental leaders, building capability, succession pipelines, and future talent.
- Champion Hilton's values and create an engaged, inclusive, and high-performing workplace culture.
- Collaborate closely with the Executive Leadership Team to deliver strategic initiatives and business objectives.
- Ensure compliance with all health, safety, security, quality, and regulatory requirements.
- Lead transformational projects and operational initiatives that enhance the hotel's competitive position and long-term success.
- Drive sustainable business practices while maintaining the highest standards of luxury hospitality.
About You
You are a sophisticated, commercially astute hospitality professional with a passion for luxury service, people development, and operational excellence.
You will bring:
- Proven senior leadership experience within a luxury hotel or resort environment.
- Strong operational expertise across Food & Beverage, Rooms Division, Engineering, or multi-department hotel operations.
- A demonstrated track record of delivering exceptional guest satisfaction, financial performance, and business results.
- Exceptional leadership, coaching, and stakeholder management capabilities.
- The ability to translate strategic vision into operational execution and measurable outcomes.
- Experience leading teams through change, transformation, and continuous improvement initiatives.
- Strong commercial acumen with sound financial and business management skills.
- Outstanding communication and interpersonal skills, with a natural ability to inspire and influence others.
- A genuine appreciation for personalised luxury service and creating memorable guest experiences.
- Excellent organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work weekends, public holidays, and operationally critical periods as required.
Why Join Us?
This is a unique opportunity to play a pivotal leadership role in one of Australia's most exciting luxury hotel transformations. As part of Hilton's prestigious LXR Hotels & Resorts, you will help shape the future of an iconic property.
Join us and help define the next chapter of the Imperial Hotel Gold Coast.
Skills Required
- Proven senior leadership experience within a luxury hotel or resort environment
- Strong operational expertise across Food and Beverage, Rooms Division, Engineering, or multi-department hotel operations
- Demonstrated track record of delivering guest satisfaction, financial performance, and business results
- Exceptional leadership, coaching, and stakeholder management capabilities
- Ability to translate strategic vision into operational execution and measurable outcomes
- Experience leading teams through change, transformation, and continuous improvement initiatives
- Strong commercial acumen with sound financial and business management skills
- Outstanding communication and interpersonal skills
- Appreciation for personalized luxury service and memorable guest experiences
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities
- Flexibility to work weekends, public holidays, and operationally critical periods
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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