The role & impact
As the UK Director of Operations, you will guide regional strategic execution, translating overarching business goals into robust operational plans. Working closely with the UK Managing Director and regional senior leadership, you will serve as a vital conduit between regional priorities and global functions, ensuring plans across teams are aligned and delivering measurable value.
In this role, you will champion operational governance and foster cross-functional collaboration across multiple teams. By establishing clear reporting cadences, resolving operational friction, and guiding continuous improvement initiatives, your leadership will directly support regional performance and help build seamless experiences for small businesses.
The team & how they connect
The UK Strategy and Operations team acts as the connective tissue across regional and global functions, partnering closely with Sales, Marketing, Product, and Finance. Together, the team shapes regional operating plans, monitors performance rhythms, and translates insights into focused action. We collaborate openly across boundaries to support shared priorities and ensure every function moves forward together.
The team is currently working on
Designing and embedding the cohesive UK operating plan while setting aligned Objectives and Key Results.
Establishing single-source-of-truth performance rhythms, including Monthly Business Reviews and executive updates, supported by tools such as Asana, Jira, and modern AI platforms.
Guiding cross-functional Go-To-Market delivery across key regional initiatives to ensure consistent, high-standard execution.
Fostering an internal culture of continuous improvement and integrating AI tools to streamline processes and elevate team capacity.
Where and how you can work
We support a flexible, hybrid working style that balances purposeful time in our collaborative UK office spaces with focused remote work. Our teams come together regularly for intentional connection, project kick-offs, and boost days, giving you both the connection of in-person collaboration and the flexibility to do your best work.
Xero is a Great Place to Work UK accredited.
Here are some of the things we are looking for
You bring deep experience in operational leadership, with a strong background in developing and embedding multifaceted operating models across organisations.
Your background demonstrates a natural talent for translating strategic vision into clear, actionable operating plans backed by sound commercial acumen.
You have a proven ability to navigate ambiguous environments, establishing direction and prioritising work under shifting business demands.
A collaborative mindset allows you to influence, align, and communicate comfortably across all organizational levels and disciplines.
You bring an active curiosity for modern productivity software and AI tools, always exploring smarter, faster ways of working and encouraging team adoption.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
Skills Required
- Deep experience in operational leadership
- Experience developing and embedding multifaceted operating models across organizations
- Ability to translate strategic vision into actionable operating plans
- Strong commercial acumen
- Ability to navigate ambiguity, establish direction, and prioritize work amid changing demands
- Ability to influence, align, and communicate across organizational levels and disciplines
- Curiosity about modern productivity software and AI tools
Xero Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is portrayed as substantial, combining 21 days of PTO with added wellbeing days, “Xtra” leave, and a year‑end shutdown. Feedback suggests this breadth of time away is a standout element of the package.
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Parental & Family Support — Up to 26 weeks of paid parental leave for primary caregivers and six weeks of partner leave are highlighted, with pay top‑ups to 100% in some cases. Feedback suggests these policies are viewed as a meaningful family support.
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Healthcare Strength — Access to subsidized medical plans (PPO, HMO, HSA) plus dental and vision is consistently described. Feedback suggests health coverage is generally regarded positively.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work flexibly, thrive fully at Xero. Flexible working at Xero covers a wide range of formal and informal arrangements, and we have offices across Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
