InterSystems IntelliCare is seeking a Product Specialist to support the evolution and global deployment of Personal Community (patient engagement platform) and the IntelliCare Mobile App (clinician-facing mobile solution).
This role combines healthcare workflow expertise with product configuration and customer-facing engagement. You will work closely with Product Management, internal teams, and customers to shape, validate, and deliver AI-enabled, configurable healthcare experiences that improve patient engagement and clinician mobility.
InterSystems IntelliCare is the unified Electronic Health Record (EHR) and premier health interoperability and innovation platform. It delivers intelligent, connected solutions across clinical, operational, and patient engagement domains — enabling health systems worldwide to modernize care delivery and digital experiences.
Personal Community and IntelliCare Mobile extend this platform to patients and clinicians through AI-guided summaries, mobile workflows, configurable interfaces, and globally adaptable deployment models.
Key Responsibilities
- Contribute to product strategy, feature design, and roadmap planning across patient engagement and clinician mobile domains.
- Act as the voice of the customer, translating real-world clinical and patient workflows into scalable, configurable product capabilities.
- Support the evolution of AI-driven features, including summary cards, smart search, and guided workflows.
- Partner with customers to understand regional, operational, and configuration needs.
- Serve as a subject matter expert in patient engagement workflows and mobile clinician use cases.
- Collaborate with development and design teams to validate feature feasibility and ensure high-quality delivery.
- Participate in testing activities including workflow validation, UAT support, and usability feedback.
- Represent IntelliCare in customer meetings, advisory boards, and industry forums.
Qualifications
Required
4+ years of experience in one or more of the following:
- Healthcare operations (clinical, patient engagement, digital health), or
- Healthcare IT implementation, product development, or support
- Strong understanding of clinical and/or patient-facing workflows.
- Ability to translate workflow requirements into structured product specifications.
- Experience working cross-functionally in agile or product-driven teams.
- Excellent communication skills with ability to engage customers and internal stakeholders.
- Comfort operating independently while collaborating across global teams.
Preferred
- Experience with patient portals, digital front doors, or mobile health applications.
- Familiarity with AI-enabled healthcare features (summarization, conversational search, personalization).
- Exposure to global healthcare systems and regional workflow differences.
- Understanding of EMR integrations, APIs, or interoperability concepts.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Skills Required
- 4+ years of experience in healthcare operations or healthcare IT implementation
- Strong understanding of clinical and patient-facing workflows
- Ability to translate workflow requirements into product specifications
- Experience working cross-functionally in agile teams
- Excellent communication skills for customer engagement
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Leave & Time Off Breadth — A tiered PTO structure starts at a generous level and is complemented by separate paid holidays. Feedback suggests time off is a standout element from day one in the U.S.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with EAP and wellness offerings, with some onsite or near‑site services in select locations. Feedback suggests these benefits are consistently viewed as strong.
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Retirement Support — A 401(k) with employer‑funded profit‑sharing is positioned as competitive with common match programs, alongside disability options and access to financial tools/advisors. Feedback suggests the overall design supports longer‑term financial planning.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
