We are looking for a Product Specialist to join an agile development team building IntelliCare AI Platform Services used across products and workflows. This role supports the Product Owner and the agile development team by clarifying requirements, validating delivered functionality, managing Jira workflows, and producing high-quality documentation and enablement materials.
Key Responsibilities
- Refine platform requirements into user stories, acceptance criteria, and clear scope boundaries.
- Clarify workflows, edge cases, and dependencies with the team to keep work sprint-ready.
- Translate EHR and clinical workflow realities into scalable platform capabilities.
- Support team validation by contributing workflow-based validation scenarios and coordinating UAT / stakeholder validation when needed.
- Log and manage issues in Jira with clear reproduction steps, expected vs actual behavior, and supporting evidence (screenshots/logs/context).
- Track defect progress, coordinate clarifications, and verify fixes with the team.
- Create and maintain product documentation: feature notes, configuration guidance, known limitations, and release-ready summaries.
- Support internal enablement with concise guides and materials that help teams adopt
- Validate AI platform behaviors using structured scenarios (e.g., workflow mismatch, missing context, unsafe/incorrect suggestions).
- Translate observed gaps into actionable backlog items and requirements.
Qualifications
Required
4+ years of experience in one or more of the following:
- Technical background (education or equivalent experience) and ability to collaborate with an agile development team on platform behavior, integrations, and troubleshooting.
- Healthcare IT / digital health / product delivery initiatives.
- Working in agile teams (scrum/kanban) with backlog refinement and sprint execution support.
- Strong written and verbal communication skills, including producing clear documentation.
- Comfort using Jira (and Confluence or equivalent).
Preferred
- EHR experience and strong understanding of clinical workflows.
- Familiarity with interoperability concepts (HL7/FHIR), APIs, or platform services.
- Experience supporting validation/UAT and defect triage in partnership with a QA/QD function.
- Exposure to AI-enabled healthcare workflows (assistant features, summarization, conversational search, documentation support).
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Leave & Time Off Breadth — InterSystems states U.S. employees receive a minimum of 23 PTO days per year, plus paid holidays and sick time. Time‑off tiers by tenure are noted, yet the stated floor is generous.
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Healthcare Strength — The company lists comprehensive medical, dental, vision, FSAs/HSAs, mental‑health support, wellness programs, and some onsite fitness offerings. This breadth is emphasized across official materials and benefit summaries.
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Retirement Support — A 401(k) with employer contributions and a profit‑sharing component is offered, along with access to free financial advisors and planning tools for U.S. employees. This structure is positioned as competitive with common match programs.
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What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
