We are seeking an experienced and hands-on Director of IT to oversee all aspects of information technology in a fast-paced marketing execution and print manufacturing environment. This role is responsible for maintaining the reliability, security, and performance of the company’s IT infrastructure, supporting both office and production environments. The ideal candidate will be proactive, solutions-oriented, and able to balance strategic planning with day-to-day IT support and operations.
Key Responsibilities:
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Lead and manage all IT operations including network infrastructure, cybersecurity, hardware, software, and telecommunications systems.
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Provide direct support for print production systems, shop floor technology, and ERP/MIS platforms.
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Partner with internal teams to support marketing technology needs including automation platforms, CRM systems, and web-to-print portals.
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Administer and optimize enterprise systems including Microsoft 365, file servers, backups, and remote access tools.
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Manage IT vendors, service providers, and consultants, ensuring high-quality support and alignment with business needs.
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Develop and enforce IT policies, procedures, and best practices, with a focus on security, uptime, and compliance.
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Support end-users across departments with timely troubleshooting, training, and resolution of hardware/software issues.
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Plan and execute technology upgrades, system integrations, and business continuity measures.
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Identify opportunities to improve operational efficiency through technology automation or process improvements.
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Maintain IT asset inventory and lifecycle management.
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Support data analytics/reporting tools and ensure data integrity across platforms.
Qualifications:
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Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
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5+ years of IT experience, including at least 2 years in management or lead role.
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Experience supporting manufacturing or print production environments strongly preferred.
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Strong understanding of networking, cloud infrastructure (Azure, M365), cybersecurity, and data backup strategies.
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Proven ability to manage multiple projects, priorities, and stakeholders.
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Excellent troubleshooting, communication, and user support skills.
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Working knowledge of print MIS/ERP systems, prepress and digital print technologies, and production workflows a plus.
Working Conditions:
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Primarily on-site role with regular interaction on the production floor and in office settings.
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Occasional after-hours support required for critical updates or outages.
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Some travel may be required between facilities (if applicable).
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
- 5+ years of IT experience
- At least 2 years in an IT management or lead role
- Strong understanding of networking, cloud infrastructure, Azure, Microsoft 365, cybersecurity, and data backup strategies
- Proven ability to manage multiple projects, priorities, and stakeholders
- Excellent troubleshooting, communication, and user support skills
- Experience supporting manufacturing or print production environments
- Working knowledge of print MIS/ERP systems, prepress, digital print technologies, and production workflows
What We Do
We provide the experience, knowledge and technology tools to help clients drive cost-savings, empower salespeople with a “self-service” support model, and make the most out of marketing and sales budgets. We help companies to transform the way they gather, manage, recommend and distribute their sales and marketing content to the field. Marek empowers companies with large field sales networks to drive their channel sales up and their cost of sales down. It works by recommending the right content, at the right time, and in the right medium to the right audience to help drive the desired results. Industry research states that salespeople who leverage personal, localized, and customized content are more likely to close deals faster and with less cost to their organization. And that is what we help our clients achieve - higher revenue at less cost. At The Marek Group, it’s about the way we think. We are engaged with our clients from beginning-to-end. We consult. We drive innovation. We develop software solutions. We manufacture. We distribute. We provide real-time business intelligence.
