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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
We’re seeking an experienced internal communications leader to help take SoFi, its culture, and its mission to new heights. The Director, Internal Communications will lead our internal comms team and partner closely with executives and a wide range of business unit and functional leaders to inform, inspire, and connect employees across our global organization. We’re looking for an innovation-minded leader who sweats the details, brings a steady hand in a crisis, and stays ruthlessly focused on business impact.
As a leader on our Communications & Policy team, you’ll play a key role in helping SoFi successfully navigate its next chapter of growth through even stronger employee engagement and a world-class culture.
Key Responsibilities:
Drive core company-wide internal communications programs: Direct and identify opportunities to optimize company-wide communications programs including: hands meetings, product roadmap reviews, annual priority setting, and product/initiative launchesProvide strategic counsel and hands-on support for critical initiatives: Advise leaders and orchestrate employee engagement surrounding high stakes moments, including organizational changes, leadership transitions, corporate integrations, and moreIdentify opportunities to strengthen employee engagement and culture: Partner with our People team and other leaders to champion our culture, diagnose opportunities to improve engagement, and bring fresh perspectives that inform and inspire our employeesChampion communications best practices that enable organizational agility and alignment: Advocate for excellence across employee-facing communications and ensure our content is compelling and actionableRefine measurement and optimization capabilities: Track engagement metrics and gather feedback to continuously improve our team’s impactHarness technology to extend our impact: Ensure we maximize the value of existing tools, whether it’s a channel like Slack or Zoom, or generative AI methods like ChatGPT, and evaluate new ones as needed
Qualifications:
- 10+ years of experience in internal communications, with strong preference given to candidates who have worked in technology or product-driven financial services companies
- Strong portfolio of creative, visually engaging internal communications content
- Demonstrated record of successfully navigating large-scale organizational changes, leadership transitions, employee engagement initiatives, and corporate integrations
- Strong business acumen and ability to translate complex or abstract concepts into engaging, creative communications that break through with employees
- Comfortable operating under fast-changing, competing, or abstract priorities, often in direct partnership with company executives
- Skilled at navigating complex, matrixed organizations
- Direct people management experience
- Bachelor’s degree
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
