The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 23,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer an opportunity to join our dedicated team as Director, Internal Communications (Field and Center) supporting the ClearChoice Dental Implant Centers brand. For over 15 years, ClearChoice Dental Implant Centers has provided innovative and quality dental implant care to patients across the UnitedStates. Each center is focused on the same mission—to provide quality dental implant treatment for people who are looking for a long-termsolution to chronic dental issues. ClearChoice Holdings is a provider in practice management services to a network of affiliated same-day dental implantcenters. ClearChoice provides administrative and non-clinical services to dental implant centers, a network of doctor owned and operated dentaltreatment centers providing dental implant care (similar to ADMI/TAG). In 2022 we received "Top 150 Places to Work" by the Denver Post.
The Director of Internal Communications (Field & Center) serves as the senior communications partner to ClearChoice Operations leadership, helping translate business priorities into clear, compelling communications that drive understanding, alignment and action across Field and Center teams.
This role is responsible for the communications experience of our operational audiences, not simply communications originating from the Operations function. Whether an initiative comes from Operations, Marketing, Finance, HR, Patient Financing or another part of the business, this leader will ensure the information reaching Field and Center teams is timely, relevant, actionable and designed around the needs of the people receiving it.
Working closely with the COO, senior Operations leaders and the VP of Internal Communications, the Director will provide strategic counsel, develop integrated communication plans, lead change and business communications, and ensure strong day-to-day execution. The successful candidate will combine strategic thinking with a highly responsive, hands-on approach and a strong service mindset. This is a role for someone who can see around corners, simplify complexity, move quickly when the business requires it and build trusted relationships with leaders across a fast-moving organization.
What You’ll Do
Strategic Communications & Counsel
- Serve as the primary communications partner to the COO, SVP of Operations and other senior Operations leaders, developing a deep understanding of ClearChoice’s business priorities, performance and Field/Center environment, and support President/CEO communications as needed.
- Translate business priorities, operational initiatives and organizational changes into clear communications strategies that drive understanding, alignment and action.
- Provide proactive counsel to leaders on what, when and how to communicate, identifying emerging needs, risks and opportunities before being asked.
- Build trusted partnerships across Operations, HR, Marketing, Finance, Clinical and other functions to ensure communications reflect the needs of the business and its audiences.
Field & Center Communications
- Own communications strategy and execution for ClearChoice Field and Center audiences, regardless of which business function originates the message.
- Create audience-first communications that make it clear what is changing, why it matters, what teams need to know or do, and when.
- Establish effective communication rhythms and channels while maintaining the flexibility to respond quickly to changing business priorities.
- Partner closely with Clinical Communications and the broader Communications COE to ensure messages are coordinated and reinforce one another.
Change, Planning & Execution
- Lead communications for organizational change, operational initiatives and other business-critical priorities, tailoring the level of support to the needs of the audience and business.
- Play a leadership role in conference/event planning, from narrative development and oversight to presentation and content development
- Develop practical, actionable communications (leader messaging, emails, talking points, presentations, FAQs) that make it easy for leaders and teams to act.
- Own timelines, approvals and follow-up, anticipating dependencies and ensuring communications are delivered accurately and on time.
- Balance strategic planning with hands-on execution, moving quickly and simplifying the approach when the business requires it.
Insights & Team Leadership
- Use engagement data, audience feedback and business insights to measure comms effectiveness and continuously improve content, channels, cadence and approach.
- Regularly bring Operations leaders recommendations on what is working, what isn't and where communications can improve.
- Lead and develop the Manager, Internal Communications – Field & Center, establishing clear priorities and accountability while supporting professional growth.
How You’ll Work
The strongest candidate will bring a service-oriented and highly accountable mindset to the role. You will be expected to:
- Anticipate. Stay close to the business, understand what matters to your audiences, and identify communications needs, risks and opportunities before being asked.
- Simplify. Turn complexity into clear, actionable communications and make it easy for leaders and teams to understand what they need to know and do.
- Move. Work with urgency and adaptability, knowing when a comprehensive strategy is needed -- and when the business simply needs a strong recommendation and fast execution.
- Own. Take accountability from strategy through execution, proactively managing details, deadlines and stakeholders to ensure commitments are delivered.
What Success Looks Like
- The COO and Operations leadership team view Communications as a trusted, proactive partner that helps them move the business forward.
- Field and Center teams receive clearer, more coordinated and more actionable communications.
- Business-critical communications move faster with fewer handoffs and less back-and-forth.
- Leaders have confidence that communications commitments, timelines and follow-up will be managed reliably.
- Communications decisions are increasingly informed by engagement data and audience insights.
- Operational and clinical communications feel connected rather than siloed.
- The Communications team spends less time reacting to requests and more time anticipating and solving business needs.
What You Bring
- 10+ years of progressive internal communications, corporate communications, change communications or related experience.
- Demonstrated experience serving as a trusted communications advisor to senior executives and operational leaders.
- Experience supporting distributed, frontline or multi-location workforces; healthcare experience is strongly preferred.
- Proven ability to translate complex business issues into clear, concise and actionable communications.
- Strong understanding of change communications and how communications can influence adoption, behavior and business outcomes.
- Exceptional writing, editing and message-development skills.
- Strong executive presence and judgment, with the confidence to challenge assumptions, recommend different approaches and provide candid counsel.
- Demonstrated ability to manage competing priorities, work quickly and deliver reliably in a fast-moving environment.
- A proactive, highly organized working style with strong ownership and follow-through.
- Experience using communications analytics and employee insights to improve strategy and execution.
- Experience managing and developing team members.
- Bachelor’s degree in Communications, Public Relations, Journalism, English, Business or a related field, or equivalent professional experience.
Travel
- 10% travel
Annual Pay Range: $150-175k
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
Skills Required
- 10+ years of progressive internal communications, corporate communications, change communications, or related experience
- Experience advising senior executives and operational leaders on communications
- Experience supporting distributed, frontline, or multi-location workforces
- Ability to translate complex business issues into clear, concise, actionable communications
- Strong understanding of change communications and influencing adoption, behavior, and business outcomes
- Exceptional writing, editing, and message-development skills
- Strong executive presence, judgment, and ability to provide candid counsel
- Ability to manage competing priorities and deliver reliably in a fast-moving environment
- Proactive, highly organized working style with strong ownership and follow-through
- Experience using communications analytics and employee insights
- Experience managing and developing team members
- Bachelor's degree in Communications, Public Relations, Journalism, English, Business, or a related field, or equivalent professional experience
- Healthcare experience
TAG - The Aspen Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TAG - The Aspen Group and has not been reviewed or approved by TAG - The Aspen Group.
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Healthcare Strength — Multiple medical plan choices with defined costs, HSA support, and accessible plan documents indicate a robust health offering. Distinctive features like GLP‑1 coverage on the HSA plan and clear SBCs add clarity for election decisions.
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Retirement Support — A clearly outlined 401(k) program features an immediately vested employer match with explicit eligibility timing. Consistent references to the plan and enrollment resources across brand sites underscore ease of access.
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Affordable Benefits — Dental-care discounts through the Aspen Dental network—free preventive services and reduced rates for procedures—help lower out‑of‑pocket costs. Additional perks like brand discounts and pet insurance can further stretch total value for some roles.
TAG - The Aspen Group Insights
What We Do
When we helped launch Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients. Fast forward, and over 25 years later, we support more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning. We came together to launch TAG – The Aspen Group, officially expanding beyond dental and embracing a new vision. By bringing together Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family of brands, we set out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. With that mission in mind, TAG now supports over 5,300 clinicians across more than 1,400 locations. While our vision is now broader, how we achieve it remains the same. The best care starts with the provider - and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams, and the rest will follow. United as one group, we’re not just breaking down barriers; today, we’re breaking through. We’re challenging the status quo. Together, we can prove healthcare can be better for both providers and patients. Together, we can bring better healthcare to more people.
Why Work With Us
TAG - The Aspen Group employs and/or supports over 25,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Every day we wake up to empower providers to do what they do best: focus on the patient.
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