Director, Head of Fraud

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
The Director, Fraud and ID solutions for APAC is a senior leader and a key contributor to drive APAC product management and strategy on Fraud protection/prevention, ID verification, Digital Onboarding and fraud risk alert & monitoring solutions. We are looking for a seasoned subject matter expert with mastery of a wide range of Fraud & ID, KYC & KYB and AML/Reg Tech practices, products and functions through the entire customer life cycle from onboarding to account management & monitoring.
This position will be responsible for ensuring APAC’s Identity and Fraud solutions are meeting revenue, profitability goals as well as business performance metrics that satisfy our clients.  This position is competent in all phases of product management and oversees staff that manages these activities for APAC Fraud & ID team. This position will be responsible for developing and executing regional business development strategies for Fraud and Identity solutions across the APAC region, providing strategic direction and thought leadership to achieve revenue projections while delivering and executing against a plan to drive incremental growth above current forecasts. This position will serve as an in-market ambassador of the Global Fraud Solutions team by adopting and adapting Global Fraud solutions and go-to-market strategies to better enable and connect Sales, Analytics and delivery teams to drive product adoption and deliver long-term results.
This positions goals will include defending and growing existing Fraud & ID Solutions revenue and accounts, to grow and accelerate our pipeline and to embed our new Ways of Working operating model to deepen our strong business development capability, whilst managing a strong, high performing fraud product team.
The ideal candidate is an energetic leader that can effectively develop and articulate a product vision and strategy that leverages the best of TransUnion IP and combines it with the requirements of the local markets to deliver best-in-class solutions to solving customer problems. 

What You'll Bring:

• A Bachelor’s degree or above in Computer Science/Engineering/Statistics or other related fields. 

• A minimum of 10+ years of experience in Product Management or Business Analysis for banking/fintech solutions, with at least 5+ years in senior management level.
• Proven experience in leading transformation initiatives focused on the growth of business
• Experience in client facing, such as presales consultant or client solution architect, is highly preferred
• Specialize in Fraud & ID, Digital Onboarding, AML, KYC/KYB and Decision flow solution which include experience in using and evaluate technologies such as eKYC, web & mobile development technology, RPA, decision engine, block-chain …etc..
• The incumbent must also have a solid knowledge of the industry, business operations, and the integration of them in order to effectively develop work flow processes, determine the feasibility of the project through a business perspective, and communicate these needs to a technical staff. 
• Experience and knowledge in the areas of SME digital onboarding and SME lending will be a big bonus.
• Excellent communication and presentation skills
• Must be a problem solver with a ‘get it done’ attitude and strong self-motivated.  Ability to think innovatively and drive changes.  Ability to handle multiple tasks at one time.  Has ability to seek opportunity with ambiguity
• Travel would be required a few times a year.

Impact You'll Make:

• Product Strategy: Developing, refining, and maintaining product family strategy and roadmap in collaboration with the Global Fraud Solutions leadership. 
• Prioritizing product pipeline:  Directing the strategic focus of product management efforts to support growth of multiple business units, translating corporate objectives into actionable plans. Ensuring new product ideas have clear VOC input and work with business to prioritise GTM and develop pipeline.
• Monitors and analyzes product key performance indicators, customer feedback, and the competitive landscape to identify gaps, weaknesses and opportunities in any part of the product delivery.
• Product Research & Business Development: Identifying new products that best serve the needs of our customers.  Ensuring organization actively gathers competitive intelligence and market research to utilize in product portfolio strategy.
• Product Knowledge: Be an SME within the fraud and risk environment, able to understand client CBIs and lead discussions with clients to partner with TransUnion in solving for these CBIs. Leading efforts to improve product adoption and performance.  Understands full scope of product attributes and functionality. Capability to enable sales teams to sell TransUnion solutions.
• Provides product knowledge to clients and support to the sales team through various channels including webinar training, public speaking at industry trade events, and sustaining strong relationships with strategic partners to leverage market intelligence.
• Achieve Annual Revenue Plan by managing the overall pipeline for Fraud and ID Solutions initiatives across APAC regions.  Working through the sales force, increase pipeline and win rate, driving up average deal profitability.
• Develop comprehensive sales training plans to increase awareness of Fraud and ID Solutions solution sets with our Sales teams and to ensure sales team effectiveness.
• Support Sales by providing additional sales tools, assisting with account planning and participating in sales conversations as a Subject Matter Expert (SME).  Serve as an active SME on sales calls and engagements.
• Product Financials & Reporting: Establish pricing and acceptable margins for products in region.  Ensure ROI of product is achieved.  Ensures goals and measures for processes and products as well as the tools and framework are in place for execution against goals.
• Develop, communicate, and track compliance to pricing models and guidelines.
• Develop and confirm financial case (revenue, investment, and cost model).
• Evaluate strategic fit of business partners, and makes recommendations to senior management on acquisition or partnership opportunities.
• Prioritizes enhancements based on ROI and works with technical team to develop release schedules and updates the product roadmap accordingly.
• Owns, develops, drives and communicates product strategy across the organization.
• This role will report into an International Lead with dotted line reporting into the Chief Product Officer within the market.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

 

TransUnion's Internal Job Title:

Director, Product Management