Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Hospitality Workplace in Australia in 2026 according to Great Place To Work!
Iconic 598-room Hilton Sydney is located in the heart of Sydney’s CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to signature restaurant Glass Brasserie, heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.
The Director of Food & Beverage is responsible for leading the strategic and operational performance of the hotel's restaurants, bars, lounges, room service, executive lounge and event operations. Reporting to the Director of Operations, this role drives revenue growth, profitability, guest satisfaction and service excellence across all outlets.
Working closely with the Executive Chef and Commercial team, you will oversee budgeting, workforce planning, compliance, quality assurance and business development initiatives. A key focus will be developing and inspiring high-performing teams through coaching, mentoring and succession planning, while ensuring Hilton brand standards, safety requirements and exceptional guest experiences are consistently delivered.
ResponsibilitiesAs Director of Food & Beverage, you will:
- Lead the operational performance of all Food & Beverage outlets, ensuring exceptional guest experiences and achievement of financial targets.
- Develop and implement annual business, marketing and revenue strategies in partnership with key stakeholders.
- Monitor financial performance including revenue, payroll, beverage costs, inventory control and forecasting to maximise profitability.
- Ensure compliance with Hilton brand standards, food safety regulations, HACCP requirements, RSA legislation and workplace policies.
- Drive guest satisfaction by actively reviewing feedback, resolving concerns and implementing continuous improvement initiatives.
- Build, lead and develop a high-performing team through recruitment, coaching, mentoring, succession planning and performance management.
- Partner with the Executive Chef to develop menus, pricing strategies and product offerings aligned with market trends and guest expectations.
- Maintain strong relationships with suppliers, contractors and internal departments to ensure operational effectiveness.
- Support the Commercial team with business development activities, client engagement and promotional initiatives.
- Oversee workforce planning, payroll compliance, roster management and labour productivity.
- Champion Hilton's Iconic Host culture, ESG initiatives and health and safety commitments.
- Provide visible leadership within the operation, maintaining a strong presence during key service periods while fostering a culture of excellence, accountability and continuous growth.
To be successful in this role, you will bring significant leadership experience within a large-scale hotel, hospitality or premium Food & Beverage environment. You will be a strategic thinker with strong commercial acumen, coupled with a genuine passion for guest service and people development.
Key requirements include:
- Proven experience leading multiple Food & Beverage outlets within a hotel or hospitality operation.
- Demonstrated success in revenue growth, cost management, budgeting and financial forecasting.
- Exceptional leadership, coaching and team development capabilities.
- Strong stakeholder management skills with the ability to influence senior leaders, owners, suppliers and team members.
- Sound understanding of food safety, liquor licensing, HACCP and workplace health and safety legislation.
- Experience managing large and diverse teams, including recruitment, performance management and succession planning.
- Excellent communication, presentation and interpersonal skills.
- Strong analytical and problem-solving ability with a continuous improvement mindset.
- Proficiency in hospitality management systems and Microsoft Office applications.
- Valid NSW Responsible Service of Alcohol (RSA) certification.
- Full Australian working rights.
- A degree or diploma in Hospitality, Hotel Management, Business or a related discipline will be highly regarded.
Skills Required
- Proven experience leading multiple food and beverage outlets within a hotel or hospitality operation
- Demonstrated success in revenue growth, cost management, budgeting, and financial forecasting
- Exceptional leadership, coaching, and team development capabilities
- Strong stakeholder management skills with the ability to influence senior leaders, owners, suppliers, and team members
- Sound understanding of food safety, liquor licensing, HACCP, and workplace health and safety legislation
- Experience managing large and diverse teams, including recruitment, performance management, and succession planning
- Excellent communication, presentation, and interpersonal skills
- Strong analytical and problem-solving ability with a continuous improvement mindset
- Proficiency in hospitality management systems and Microsoft Office applications
- Valid NSW Responsible Service of Alcohol certification
- Full Australian working rights
- Degree or diploma in Hospitality, Hotel Management, Business, or a related discipline
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
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What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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