Jobs at Canoe

Leads the Quality and Reliability organization, building an SRE practice, defining SLOs and observability standards, owning incident management, and establishing risk-based automated testing and quality gates. The role reports executive-level reliability metrics, guides technical governance, and partners with architecture and engineering teams to improve software reliability, performance, testability, and operational readiness. It also develops distributed quality engineering teams and applies LLMs and agentic tools to testing workflows.

Leads large enterprise software implementation projects for financial institution clients. Responsibilities include creating project plans, managing budgets, schedules, resources, risks, quality, documentation, and reporting. The role mentors project teams, communicates with executive stakeholders, manages multiple concurrent projects, and drives successful client adoption and value realization. Requires fintech vendor experience, strong communication and analytical skills, and willingness to travel up to 25%.

Support private markets data operations by processing LP documents, triaging automated exceptions, ensuring data quality, and analyzing trends to inform product and process improvements. Coordinate with onshore/offshore teams and partner with Product and Engineering on operational needs.

Lead Canoe Intelligence’s global corporate marketing strategy, brand identity, content ecosystem, media relations, social presence, and employee advocacy. Develop thought-leadership narratives, case studies, webinars, and co-branded content while partnering with sales, relationship management, partnerships, product marketing, and regional teams. Manage PR agencies and external creative talent, oversee brand consistency, optimize third-party profiles, and use AI tools to scale content, sentiment analysis, and brand monitoring.

Serve as a technical domain expert throughout the sales process for Canoe’s financial software. Support discovery, presentations, RFPs, proofs of concept, solution design, demos, data loading, and client workflow analysis. Collaborate with Sales, Client Success, Product, Finance, Legal, and implementation teams; maintain demo environments and documentation; advise on product capabilities, roadmaps, technical requirements, statements of work, and implementation approaches.

Serve as primary contact for a large portfolio of Core clients, drive product adoption and engagement, partner with Implementation, Support and Product to resolve issues, identify expansion opportunities, and manage renewals to protect and grow net dollar retention.

Design and deploy machine learning models for financial document processing, optimize large language models, collaborate with cross-functional teams, and guide junior peers in a fast-paced environment.

Lead a data delivery engineering team as a contributing manager, balancing hands-on coding with people leadership. Own delivery pipelines, integrations, backlog prioritization, and communication with Product and stakeholders. Drive AI-assisted development adoption, ensure correctness of client-facing outputs, unblock engineers, and improve processes for reliable, timely data delivery across integrations and channels.

Support asset-level data intake, validation, and exception triage for private markets. Ensure data quality and standardization, perform trend analysis to inform product and process improvements, coordinate onshore/offshore delivery, document operational logic, and collaborate with Product, Data, and Engineering teams to improve workflows and client reporting.

Drive new business within Wealth Management by prospecting single- and multi-family offices, building a sales pipeline, delivering presentations and demos, negotiating contracts, collaborating with internal teams for onboarding, and providing forecasts while tracking industry trends.

The Head of Revenue Strategy will manage operations and readiness, optimize commercial teams, lead cross-functional initiatives, and design a tech stack for revenue operations.

Manage and grow strategic relationships with enterprise clients, drive product adoption, retention, expansion, and renewals. Collaborate with Product, Implementation, Support, Sales, and Leadership to deliver ROI, conduct business reviews, and increase net dollar retention.