Canoe Offices

Supports private-market document processing, data-quality reconciliation, exception triage, workflow management, and offshore team coordination. Serves as a subject-matter expert on private-market data, analyzes trends, documents operational logic, identifies process improvements, and collaborates with Product, Data, and Engineering teams on roadmap and systemic fixes. Provides operational summaries and data-quality reports to support client-facing teams.

Manage and grow strategic relationships with enterprise clients, drive product adoption, retention, expansion, and renewals. Collaborate with Product, Implementation, Support, Sales, and Leadership to deliver ROI, conduct business reviews, and increase net dollar retention.

Leads the Quality and Reliability organization, building an SRE practice, defining SLOs and observability standards, owning incident management, and establishing risk-based automated testing and quality gates. The role reports executive-level reliability metrics, guides technical governance, and partners with architecture and engineering teams to improve software reliability, performance, testability, and operational readiness. It also develops distributed quality engineering teams and applies LLMs and agentic tools to testing workflows.