Director, eCommerce PMO

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at driving strategic alignment and operational excellence for digital sales initiatives? Spectrum is seeking a Director to lead our Digital Sales Program Management Office, supporting executive decision-making, governance and cross-functional execution across business-critical programs. As a trusted advisor to senior leadership, you will deliver the structure and transparency needed to accelerate outcomes-making a measurable impact on our digital sales success.
How You'll Make an Impact

• Lead and refine PMO processes to support strategic digital sales initiatives and operational priorities
• Establish governance, intake, prioritization and reporting standards for program transparency and accountability
• Develop executive reports, dashboards, scorecards and leadership communications to inform decisions
• Partner with senior leaders to identify and communicate milestones, risks, issues, dependencies and outcomes
• Coordinate with stakeholders to ensure aligned execution and effective delivery of initiatives
• Drive regular operating cadences for reviews and governance forums, escalating and resolving risks as needed
• Prepare executive-ready materials for business reviews, continuously advancing PMO practices

Working Conditions

• Office environment with occasional travel
• Eligible for Hybrid Work Policy, with up to one day each week from home

What You'll Bring to Spectrum
Required Qualifications
Education

• Bachelor's degree in business, Finance, Technology, Project Management or related field, or equivalent combination of education and experience

Experience

• 8+ years in project or program management or business operations
• 3+ years leading PMO functions, governance or strategic initiatives
• 9+ years PMO leadership and portfolio governance
• 8+ years executive reporting, dashboarding and stakeholder management
• 8+ years strategic planning, risk management, process improvement and executive communications

Skills

• Strong knowledge of PMO methodologies and governance frameworks
• Experience with Excel, PowerPoint, Smartsheet, Jira or similar platforms
• Expertise in building executive dashboards, scorecards and reporting deliverables
• Knowledge of KPIs, milestone tracking and portfolio metrics
• Familiarity with Agile, Waterfall and hybrid delivery models
• Ability to translate complex data into executive-level insights

Preferred Qualifications
Education

• MBA or advanced degree preferred

Experience

• Portfolio-level reporting and governance in digital or customer-facing environments
• Experience with dashboarding and visualization tools such as Tableau or Power BI
• Experience with Agile or hybrid digital delivery models
• PMP, Scrum, Agile or related certifications

Skills

• Experience in Digital Sales, Digital Operations, Telecom or Cable environments
• Experience supporting portfolio reviews, QBRs and annual planning processes
• Familiarity with change management and organizational readiness practices
• Experience creating executive communications for large, complex organizations

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MST709 2026-73600 2026
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.