Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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Who You Are:
As the Director, Digital Analytics you are responsible for the development and dissemination of analyses and insights on customer experience throughout the funnel, with recommendations to improve customer engagements, sales, and profitability on the Michael Kors eCommerce sites and KorsVIP app.
You will be an integral member of the site A/B testing team. You will build best-in-class analytics reports, workspaces, and processes which enable Site Merchants, Digital Marketers, Merchants, Planners, and the Creative team to self-serve and make data driven decisions. You will work with the business on reporting requirements. You will also work with the Digital Data team on tagging strategy and advise on tagging requirements.
What You’ll Do:
- Act as a Digital Analytics SME for all eCommerce & Digital Marketing reporting, workspaces, and analytic methods.
- Develop & maintain daily, weekly, quarterly, and seasonal eCommerce KPIs & hindsights to understand how visitors are shopping the site and identify opportunities for improvement.
- Produce analyses and insights which uncover trends and patterns in visitor behavior on the Michael Kors sites, with recommended actions to drive visitor engagement, and improve conversion.
- Develop and maintain reporting requirements for existing & new functionality, partner with the Digital Data team to translate them into a Tagging strategy.
- Proactively monitor site performance with automated alerts as well as daily review of KPIs & key areas of the site.
- Provide insights which identify areas of friction on the sites, estimate the value of a test, and analyze the performance of all A/B tests.
- Educate and mentor business partners on Adobe Analytics capabilities, workspaces, and digital analytics best practices.
- Build, lead, and develop a best-in-class Digital Analytics team, fostering a culture of data-driven decision making, continuous learning, operational excellence, and strategic partnership across eCommerce, Marketing, Product, and Technology teams.
You’ll Need to Have:
- Bachelors Degree required in Statistics, Analysis, Economics, Mathematics, or related field
- 10+ years of experience in e-commerce
- Strong quantitative analysis skills with ability to convey complex concepts and tell the data story to business partners
- Ability to understand key business priorities and leverage digital analytics to address them
- Expert level skills in Adobe Analytics, including Adobe Workspace
- Advanced Excel skills, proficient with PowerPoint
- Experience with A/B testing solutions, such as Target, Dynamic Yield, Optimizely
- Creative problem solver with strong organizational skills
- Excellent written and verbal communication skills
- Strong cross-functional collaboration skills; experience building and maintaining relationships across a wide range of business partners
- Consultative, service-based mindset
MK Perks:
- Generous Paid Time Off & Holiday Calendar
- Summer Fridays
- Internal Mobility Across Brands
- Cross-brand Discount
- Exclusive Employee Sales
- Fav 5 Cards (MK Discount for friends and family)
- 401k Match
- Paid Parental Leave
- Thrive Wellness Program
- Commuter Benefits
- Gym Discounts
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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].
In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.
Compensation Range:
170,000.00 - 190,000.00 USDSkills Required
- Bachelor's degree in Statistics, Analysis, Economics, Mathematics, or related field
- 10+ years of experience in e-commerce
- Strong quantitative analysis skills and ability to convey complex concepts to business partners
- Ability to understand key business priorities and leverage digital analytics to address them
- Expert level skills in Adobe Analytics, including Adobe Workspace
- Advanced Excel skills; proficient with PowerPoint
- Experience with A/B testing solutions (e.g., Target, Dynamic Yield, Optimizely)
- Creative problem solver with strong organizational skills
- Excellent written and verbal communication skills
- Strong cross-functional collaboration skills and experience building/maintaining relationships across business partners
- Consultative, service-based mindset
What We Do
Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Munich, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty five million meals (and counting) to hungry children.
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