Join our team and shape the future of digital payments. Help modernize payment operations by improving efficiency, controls, and client experience. Bring your ideas to a fast-paced environment where innovation and collaboration are valued. Build your career while making a measurable impact.
Job summaryAs a Payment lifecycle manager in our payments operations team, you will lead efforts to improve day-to-day payment processing, strengthen controls, and streamline the end-to-end payments lifecycle. You will partner with cross-functional stakeholders to resolve issues, reduce operational risk, and deliver consistent outcomes. You will help identify opportunities to automate manual work and improve how we measure performance and service.
Job responsibilities- Lead payment lifecycle operations by setting priorities, directing workflows, and tracking performance against defined metrics
- Manage daily processing and reconciliation activities to support timely and accurate fund movement across supported products
- Resolve production, quality, and control breaks; escalate material delays or risks appropriately and drive actions to closure
- Strengthen operational risk management by supporting fraud prevention activities and reinforcing cybersecurity and control practices
- Partner with stakeholders to scope and deliver process improvements, automation initiatives, and client experience enhancements
- Contribute to strategic planning by translating business priorities into operational capacity, execution plans, and measurable outcomes
- 2 years of experience in payment operations leadership or people management, with responsibility for workflow execution and performance outcomes
- Experience overseeing payment processing activities, including investigations, reconciliations, exception management, and time-critical deliverables
- Demonstrated knowledge of payment operations processes, controls, and issue management practices in a regulated environment
- Experience using data analysis to identify trends, communicate insights, and support decisions with senior stakeholders
- Working knowledge of cybersecurity and anti-fraud controls relevant to payment operations, including how to identify and escalate potential threats
- Experience using automation tools or techniques to reduce manual work and improve quality, timeliness, or client experience
- Experience applying artificial intelligence and machine learning to support operational problem solving and process improvement (where applicable)
- Experience with ISO standards for payment messaging and/or SWIFT message processing
- Experience supporting payments, cash operations, or treasury operations, including controls and structured problem solving
- Experience with global payments and an understanding of accounting and money movement processes
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Two years of experience in payment operations leadership or people management, including workflow execution and performance accountability
- Experience overseeing payment processing activities, including investigations, reconciliations, exception management, and time-critical deliverables
- Knowledge of payment operations processes, controls, and issue management practices in a regulated environment
- Experience using data analysis to identify trends, communicate insights, and support decisions with senior stakeholders
- Working knowledge of cybersecurity and anti-fraud controls relevant to payment operations, including threat identification and escalation
- Experience using automation tools or techniques to reduce manual work and improve quality, timeliness, or client experience
- Experience applying artificial intelligence and machine learning to operational problem solving and process improvement, where applicable
- Experience with ISO standards for payment messaging and/or SWIFT message processing
- Experience supporting payments, cash operations, or treasury operations, including controls and structured problem solving
- Experience with global payments and accounting and money movement processes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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