Make an impact by helping ensure payments move safely, accurately, and on time. In this role, you’ll support critical day-to-day transaction processing while applying strong risk and control discipline. You’ll collaborate with partners, respond to queries, and help maintain a resilient workflow across the team. If you enjoy detail-oriented work with clear standards and measurable outcomes, this role offers a strong foundation to build your operations career.
As a Payment Lifecycle Specialist in Manual Payments team, you will process manual payments based on instructions from internal and external clients while ensuring each request is authenticated and authorized in line with risk and control requirements. You will respond to payment-related queries, support management information reporting, and help maintain workflow continuity through cross-coverage and task rotation.
Job responsibilities
- Process manual payment transactions accurately and in line with defined controls and procedures.
- Authenticate and execute payment instructions in accordance with risk and control requirements.
- Monitor a shared mailbox and respond to payment-related queries within agreed service standards.
- Investigate exceptions and resolve payment issues, escalating when appropriate.
- Meet processing deadlines while maintaining a high level of accuracy and completeness.
- Produce accurate management information reports, logs, and trackers as required.
- Perform cross-coverage and backup tasks to support production continuity.
- Identify opportunities to improve work practices and support implementation of agreed enhancements.
- Support shift coverage across multiple regional business hours as required (TBD: confirm shift schedule details).
Required qualifications, capabilities and skills
- Bachelor’s degree (or equivalent) in a relevant field (e.g., business, finance, accounting, economics, or similar).
- Basic understanding of international payment concepts and messaging standards (e.g., SWIFT and ISO 20022).
- Strong written and verbal communication skills in English.
- Ability to follow documented procedures and maintain accurate records in a controlled environment.
- Demonstrated problem-solving skills, including timely ownership of issues through resolution.
- Ability to escalate issues appropriately based on impact, urgency, and defined guidelines.
- Proficiency with Microsoft Office tools, including Excel, PowerPoint, and Word.
- Ability to work independently with minimal supervision and manage multiple tasks to deadlines.
Preferred qualifications, capabilities and skills
- Experience in payment operations, transaction processing, or back-office operations within a financial services environment.
- Experience authenticating payment instructions and applying risk and control checks.
- Working knowledge of SWIFT message types and/or ISO 20022 payment flows.
- Experience monitoring shared mailboxes and managing time-sensitive queries.
- Experience preparing management information reports, trackers, and operational metrics.
- Experience using Microsoft Access (or similar database tools) for reporting and analysis.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree or equivalent in business, finance, accounting, economics, or a related field
- Basic understanding of international payment concepts and messaging standards, including SWIFT and ISO 20022
- Strong written and verbal communication skills in English
- Ability to follow documented procedures and maintain accurate records in a controlled environment
- Demonstrated problem-solving skills and timely issue ownership through resolution
- Ability to escalate issues based on impact, urgency, and defined guidelines
- Proficiency with Microsoft Office, including Excel, PowerPoint, and Word
- Ability to work independently with minimal supervision and manage multiple tasks to deadlines
- Experience in payment operations, transaction processing, or financial-services back-office operations
- Experience authenticating payment instructions and applying risk and control checks
- Working knowledge of SWIFT message types or ISO 20022 payment flows
- Experience monitoring shared mailboxes and managing time-sensitive queries
- Experience preparing management information reports, trackers, and operational metrics
- Experience using Microsoft Access or similar database tools for reporting and analysis
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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