Director, Customer Success - ASEAN

Location: Singapore
Reports to: VP, Customer Experience, APAC

Are you passionate about driving customer success at scale? We’re looking for a senior leader to own Customer Success across the Greater China, ASEAN and Korea regions. You will be someone who thrives on building strong relationships, delivering measurable business impact, and creating a culture of performance and growth. This role is about more than managing a team. It’s about shaping strategy, influencing outcomes, and ensuring our customers achieve their goals while unlocking new opportunities for growth.

What You’ll do:-

• Lead the Region for Success:
  • Define and execute the Customer Success strategy for Greater China, ASEAN and Korea, aligned with APAC and global priorities and processes.
  • Build and develop a high-performing team of Customer Success Professionals, fostering diversity, inclusion, and continuous learning.
• Drive Customer Impact:
  • Accelerate consumption and adoption of our solutions across customer accounts.
  • Identify and execute growth opportunities in partnership with Customers, Sales and partner team
  • Ensure renewals and upsells are predictable and seamless.
• Collaborate Across Teams:
  • Partner with Sales, Support, and Professional Services to deliver unified customer experience.
  • Influence stakeholders and champion initiatives that accelerate customer success.
• Focus on Performance:
  • Own KPIs around consumption, retention, and expansion.
  • Implement best practices for account health and renewal forecasting.
  • Drive continuous improvement and operational excellence.

What Success Looks Like

• Increased product adoption and consumption across Greater China, ASEAN and Korea accounts.
• Strong renewal rates and predictable growth opportunities.
• A high performing engaged team delivering exceptional customer outcomes.

Why This Role Matters

This is a pivotal role for us. You’ll shape how we engage with customers in Greater China, ASEAN and Korea, build a strong culture of performance and growth, and make a real impact on our business.

• Experience:
  • 10+ years in Customer Success or similar roles, with at least 5 years leading regional teams.
  • Proven success driving business impact in Greater China, ASEAN and Korea markets.

• Skills:
  • Strong leadership and team-building experience.
  • Excellent collaboration skills with Sales and cross-functional teams.
  • Strategic mindset with a focus on execution and measurable outcomes.

• Bonus Points:
  • Deep understanding of SaaS and customer lifecycle management.
  • Comfortable working in a fast-paced, dynamic environment.