Director, AI and Experience Orchestration Sales

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:

Shape how leading enterprises across APAC adopt and scale AI-driven customer experience by leading a high-impact specialist sales team focused on experience orchestration and agentic AI outcomes. This role drives measurable business transformation by aligning AI capabilities with customer strategy, enabling organizations to deliver more personalized, efficient, and empathetic interactions at scale. You will influence regional go-to-market direction, partnering closely with sales leadership to accelerate complex deals and unlock new growth opportunities. At Genesys, we are advancing how organizations connect with customers through AI innovation and empathy-driven design, and this role sits at the center of that transformation. You will gain visibility across enterprise initiatives while building and scaling a team that directly impacts revenue, customer outcomes, and long-term platform adoption.

Key Responsibilities (but not limited to):

• Lead and scale a team of AI and Experience Orchestration specialists, driving consistent performance aligned to regional pipeline growth and revenue outcomes

• Define and operationalize engagement models that maximize impact between specialist sellers and Account Executives across strategic accounts and opportunities

• Drive AI-focused sales motions that increase win rates, accelerate deal cycles, and expand adoption of Genesys Cloud capabilities across enterprise customers

• Influence territory strategy by embedding AI-led value propositions into account planning, ensuring alignment with customer business priorities

• Partner with regional sales leadership to optimize specialist coverage, resource allocation, and go-to-market execution across APAC

• Enable the team to translate complex customer challenges into scalable AI use cases with clear business value, measurable outcomes, and executive-level narratives

• Engage directly in high-value enterprise opportunities, supporting senior stakeholders and positioning AI-driven transformation at the executive level

• Monitor market trends, competitive positioning, and customer feedback to continuously refine sales strategy, messaging, and specialist enablement

• Collaborate cross-functionally with Product, Marketing, Customer Success, and Professional Services to strengthen field effectiveness and inform product evolution

Required Qualifications:

• 10+ years of experience in enterprise software sales, including strong exposure to AI, customer experience, or cloud-based platforms

• 5+ years of leadership experience managing specialist, overlay, or solution-focused sales teams in a matrixed environment

• Deep understanding of AI-powered customer experience, conversational AI, or experience orchestration technologies

• Proven ability to influence sales outcomes through partnership with Account Executives and senior sales leaders without direct ownership of accounts

• Demonstrated success supporting enterprise sales teams in new logo acquisition and expansion across large, complex organizations

• Strong executive communication and stakeholder engagement capabilities across technical and business audiences

• Experience operating in complex, multi-country APAC environments with an understanding of regional market dynamics

• Ability to manage competing priorities and guide teams through ambiguous, high-value sales cycles

Preferred Qualifications:

• Experience selling or supporting Genesys Cloud or similar CCaaS platforms

• Background in AI-led transformation initiatives within customer experience or contact center environments

• Track record of building high-performing specialist teams in high-growth technology organizations

• Familiarity with enterprise deal structuring, value selling methodologies, and consultative sales frameworks

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Singapore.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.