About This Opportunity:
When a Tier-1 operator's network faces a critical incident, one person needs to own the room - technically, commercially, and reputationally. That person is you.
As Ericsson's E2E Customer Technical Manager, you are the single point of technical accountability for the customer across all Core Network and Cloud Infrastructure domains. You'll build the kind of trusted advisor relationships that make customers feel genuinely secure - and you'll back that trust up with deep technical leadership, sharp governance, and an unwavering focus on service excellence.
It's a strategic leadership position for someone who thrives at the intersection of technology, operations, and customer partnership.
What You Will Do:
Own the Customer's Technical Health
Maintain full visibility of service stability, operational risks, and mitigation plans across Core and Cloud environments. Drive continuous service improvement and ensure the customer's network never stands still.
Lead When It Matters Most
Take command during critical incidents, major escalations, and network crises - coordinating SMEs, PDUs, and operations teams, driving restoration, and ensuring clear communication reaches customer executives at every step.
Drive Problem Management & RCA
Go beyond the workaround. Drive root cause analysis for major incidents, ensure corrective and preventive actions are implemented, and track closure until permanent solutions are in place.
Govern Lifecycle & Change
Own software lifecycle compliance, upgrade programmes, and EOM/EOS risk management. Review and approve critical changes from a technical risk perspective - nothing goes through without proper rollback plans and operational readiness validation.
Deliver Governance at Every Level
Lead weekly service reviews, monthly operational reviews, executive governance meetings, Risk Review Boards, CABs, and RCA sessions. You'll be Ericsson's face in every forum that matters.
Champion Cloud-Native Operations
Oversee the operational health of CNIS, CCD, CEE, and Kubernetes platforms - ensuring observability frameworks are effective, capacity is managed, and cloud-native transformation initiatives land smoothly.
What You Bring:
Technical Expertise: Deep knowledge of 5G Core (AMF, SMF, UPF, PCF, UDM, CHF, SCP) and 4G EPC (MME, SGW, PGW, PCRF, HSS). Strong grounding in IMS, Charging, Signalling, and Subscriber Data Management. Hands-on experience with cloud-native platforms - CNIS, CCD/CEE, Kubernetes, CNFs, and VNFs. Familiarity with ENM, EVNFM, ENIQ, and log analytics platforms.
Leadership & Stakeholder Management: Crisis management and decisive leadership under pressure.
Executive-level customer engagement - you build trust fast and sustain it.
Ability to influence and align across multiple organisations without direct authority.
Business Acumen: Customer-centric mindset with a strong understanding of SLAs and telecom business impact.
Risk-based decision making with a focus on operational excellence.
Experience: 10-15+ years in Telecom Core Network, Cloud, or Support domains.
Proven track record managing critical incidents and executive escalations in Tier-1 environments.
What Success Looks Like
High customer satisfaction and sustained trust.
Reduced recurrence of major incidents through structural fixes.
Timely RCA closure and measurable improvement in service availability.
Effective lifecycle governance and risk management across the account.
Network transformations delivered with minimal operational disruption.
Skills Required
- 10-15+ years in Telecom Core Network, Cloud, or Support domains
- Deep knowledge of 5G Core (AMF, SMF, UPF, PCF, UDM, CHF, SCP)
- Strong knowledge of 4G EPC (MME, SGW, PGW, PCRF, HSS)
- Experience with IMS, Charging, Signalling, and Subscriber Data Management
- Hands-on experience with cloud-native platforms (CNIS, CCD/CEE), Kubernetes, CNFs and VNFs
- Familiarity with ENM, EVNFM, ENIQ and log analytics/observability platforms
- Proven track record managing critical incidents and executive escalations in Tier-1 environments
- Crisis management, decisive leadership under pressure, and executive-level customer engagement
- Strong understanding of SLAs, telecom business impact, and risk-based decision making
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
