The Role
Lead Telecel Ghana's AI and digital transformation initiatives, integrating telecom and fintech services to enhance customer experience and unlock new revenue streams.
Summary Generated by Built In
Role Profile
To lead Telecel Ghana’s Artificial Intelligence (AI) and
Digital Transformation (DT) agenda by driving the integration of telecom and
fintech services, enhancing customer experience, digitizing operations, and
unlocking new revenue streams through innovative digital and mobile money
solutions.
Key Responsibilities
- Develop and execute Telecel Ghana’s digital transformation
roadmap aligned to growth priorities (data, digital services, and Telecel
Cash).
- Transition the business from traditional telco to a
digital-first, platform-driven organization.
- Identify and commercialize new digital revenue streams
beyond core voice/data.
- Drive Telecel Ghana Artificial Intelligence (AI) Strategy
- Drive integration between telecom services and Telecel Cash
(mobile money platform).
- Lead digitization of financial services (payments,
remittances, merchant services, micro-lending, airtime/data bundling via
wallet).
- Collaborate with financial institutions, fintechs, and
regulators (Bank of Ghana compliant).
- Enhance adoption and performance of Telecel Play App & Web,
Chatbot and other digital channels.
- Lead end-to-end customer journey redesign across Digital, Airtime/data
purchase, Mobile
money transactions
- Drive development of new digital products such as Digital
lending and saving, Merchant
and SME solutions , Content
and lifestyle services (bundled offers
- Automate backend processes (e.g., onboarding, KYC, customer
support, reconciliation).
Reduce operational costs through digitization of customer interactions and service delivery.
Enable data-driven decision-making across commercial and operational teams. - Promote API ecosystem to enable partnerships with fintechs,
aggregators, and developers.
- Support migration to cloud-enabled and scalable
architectures.
- Drive a digital culture transformation across Telecel Ghana.
Requirements
Must have Technical / Professional Qualifications
- Bachelor’s
degree in Technology, Business, Engineering, or related field
- 8–12
years in telecom, fintech, or digital transformation roles
- Proven
track record delivering large-scale transformation initiative
- Have
a background providing strategic, analytical and research insights. In
addition, you will have a very structured approach in your thinking and
communication.
- Experience
working in a Digital native, Tech, or Start-up company
Skills Required
- Bachelor's degree in Technology, Business, Engineering, or related field
- 8-12 years in telecom, fintech, or digital transformation roles
- Proven track record delivering large-scale transformation initiative
- Experience working in a Digital native, Tech, or Start-up company
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
A digital and communications solutions provider - mobile, fixed lines, internet, voice and data and second-ranked mobile operator in Ghana.
