Jobs at Telecel Ghana

Develop and oversee Telecel Ghana’s privacy program, ensuring compliance with GDPR, CCPA/CPRA, Ghanaian regulations, and telecommunications requirements. Conduct privacy and data protection impact assessments, manage data subject requests and breaches, maintain processing records, deliver training, coordinate cross-functional compliance activities, engage regulators, and report privacy performance to senior leadership and the board.

Provides financial analysis and decision support for the Technology function. Responsibilities include budgeting, forecasting, financial modeling, variance analysis, reporting, cost-benefit and ROI assessments, OPEX/CAPEX oversight, business-case evaluation, and risk identification. The role partners with Technology, Finance, and Supply Chain stakeholders to improve data quality, support strategic initiatives, monitor expenditures, and communicate financial insights to technical and non-technical audiences.

Lead supply chain strategy and execution across procurement, category management, logistics, contract lifecycle, and vendor performance. Drive cost savings, risk mitigation, regulatory compliance (including GDPR), master data governance, and talent development while advising executive leadership and the Board.

Executes customer growth and engagement campaigns across mobile prepaid and financial services. Responsibilities include cross-selling, upselling, retention and inactivity analysis, campaign ROI reporting, customer-base monitoring, regional campaign coordination, weekly SMS communications, and initiatives to increase mobile financial service adoption. The role uses customer usage patterns, competitive insights, and SQL-based analysis to improve customer lifetime value, retention, and revenue.

Manages regional power and fibre engineering operations for fixed and mobile networks. Oversees SLA and KPI performance, work allocation, network readiness, fibre backbone deployment, exchange and data centre maintenance, outsourced vendor operations, incident restoration, change management, stakeholder coordination, and health and safety compliance.

Owns revenue, distribution, subscriber acquisition, and churn-reduction performance across an assigned geographic zone. The manager implements sales strategies, oversees airtime and T. Cash distribution KPIs, develops acquisition channels, works with distributors, agents, freelancers, and retailers, trains agents, manages Area Account Developers, and executes local trade marketing campaigns, activations, and promotions.

Owns revenue, distribution, subscriber acquisition, and churn reduction for a geographic zone. Manages distributors, agents, retailers, freelancers, and Area Account Developers while driving airtime sales, SIM activations, T. Cash KPIs, and acquisition targets. Executes local trade marketing campaigns, activations, and promotions; provides product training; and ensures distribution compliance and regional performance.

Manage end-to-end order-to-cash and commercial reporting for Telecel Ghana (excluding postpaid/wholesale). Oversee order verification, billing, payment posting, reconciliations, deferred revenue movements, bad debt provisioning, commission accruals, and partnerships with credit & collections. Ensure accurate accounting, cost-effectiveness, and compliance; lead Telecel Foundation audit management and deliver strategic financial reporting and controls.

Manage and support Telecel Ghana's WAN, LAN and MAN network infrastructure, design and deploy complex network projects, maintain routers, switches, firewalls, load balancers and Wi‑Fi, ensure IP‑MPLS connectivity and network security, and provide technical leadership for network standards and upgrades.

Lead operation and improvement of IN, VAS, and billing platforms to ensure high availability, billing accuracy, revenue assurance, customer experience, incident management, platform modernization (cloud/containerization), AI ops initiatives, vendor/stakeholder management, budgeting, and team leadership.

Provide strategic legal leadership to the Executive Team and Board, overseeing legal, M&A, regulatory, governance, compliance, and risk. Lead commercial negotiations, regulatory compliance (telecom, banking, AML/CFT, data protection), manage litigation and crises, and develop the Legal team to align with corporate strategy and ethical standards.

Lead strategy, growth, and P&L for enterprise and wholesale segments; transform connectivity offerings into solutions-led ICT portfolios (cloud, managed services, IoT, cybersecurity); drive revenue, EBITDA, large-account sales, channels, partnerships, product development, customer experience, and compliance.

Lead Telecel's end-to-end digital strategy across social, search, earned media, and digital products to drive adoption, reputation, and youth engagement. Manage sentiment, influencer and content strategies, website conversion, and digital product activation (Telecel Cash, Play, TERi, E-Commerce) using data, automation, and AI.

The Zonal Sales Manager is responsible for driving revenue growth and market share in the region by implementing sales strategies, overseeing airtime distribution, and achieving subscriber growth targets.

The Sales Manager drives growth in the Enterprise Business Unit by acquiring new customers and expanding existing accounts through strategic initiatives.

The role involves managing customer value management (CVM) campaigns, executing marketing strategies, and enhancing customer engagement in the telecom sector.

The IT Infrastructure Architect designs and optimizes IT infrastructure solutions while ensuring safety, reliability, and compliance with company standards.

Manage and grow assigned enterprise accounts through strategic account planning, relationship building, consultative selling, performance monitoring, compliance, and skills development to meet revenue and customer satisfaction targets.