Jobs at Telecel Ghana

Leads the end-to-end SME service experience across retail, service centers, and digital channels. The role optimizes workflows, resolves escalations, improves SLA, FTF, MTTR, and NPS performance, drives digital adoption and customer retention, supports sales enablement, and provides performance analytics to leadership. It also coordinates cross-functional service improvements, aligns strategies with technical roadmaps, and supervises customer operations.

Leads consumer market development, commercial planning, customer and market insights, geomarketing, loyalty, competitive intelligence, and strategic decision support. Identifies growth opportunities, develops business cases and revenue plans, guides geographic investment priorities, and translates consumer strategy into measurable commercial initiatives. The role works cross-functionally across product, pricing, digital, marketing, sales, network, customer value management, and finance to drive acquisition, retention, revenue growth, and market share.

Provides business performance intelligence for telecommunications enterprise products, wholesale operations, fixed and mobile services, and collections. Responsibilities include budgeting, forecasting, KPI and trend reporting, commission calculations, reporting automation, database maintenance, executive summaries, board presentations, and ad hoc analysis. The role supports revenue, profitability, churn, collections, customer lifecycle, and incentive-management decisions across multiple business units.

Supports Telecel Ghana’s digital transformation strategy and delivery by coordinating technology projects, agile squads, testing and quality assurance, KPI tracking, analytics, stakeholder engagement, and digital culture initiatives. The role contributes to projects involving process automation, self-care platforms, mobile and web applications, big data, and agile ways of working while providing strategic research and performance visibility.

Owns Ghanaian direct and indirect tax compliance, planning, reporting, audits, transfer pricing, and tax strategy for Telecel Ghana and subsidiaries. Leads statutory financial reporting, financial controls, reconciliations, tax filings, provisions, forecasting, regulatory monitoring, and Ghana Revenue Authority engagements. The role also manages tax audits and disputes, supports executive finance activities, and mentors the tax team while ensuring compliance with telecommunications-sector regulations.

Leads end-to-end investigations into fraud, corruption, misconduct, theft, financial discrepancies, asset misuse, and policy violations. Responsibilities include assessing allegations, collecting evidence, conducting interviews, preparing reports and witness statements, recommending disciplinary or legal action, coordinating with law enforcement and regulators, conducting background checks, recovering assets, assessing fraud risks, and representing the company in court proceedings.

Leads SME and SOHO sales growth across assigned regions by recruiting and managing sales teams, executing regional sales strategies, driving revenue and commercial KPIs, managing indirect channels, developing market insights, supporting product launches, coordinating customer negotiations, and reporting performance to regional leadership. The role covers mobile, broadband, fixed voice, and data solutions while contributing to go-to-market planning and competitive strategy.

Owns revenue, sales, distribution, subscriber acquisition, and churn reduction across the Volta Region. Manages distributors, agents, retailers, and Area Account Developers; drives airtime, SIM, mobile money, SOHO, and fixed-service growth. Executes local trade marketing campaigns, promotions, and activations, delivers agent training, and ensures distribution KPI achievement, including float, liquidity, and active-agent management.

Generates actionable analytics for Telecel Cash by building dashboards, analyzing customer and commercial performance, forecasting results, and identifying growth opportunities. The role uses SQL, statistical methods, predictive modeling, and visualization tools to support planning, profitability, product adoption, and operational decisions while maintaining data quality and collaborating across business functions.

Manage and grow high-value SME accounts by identifying and closing new business, developing account plans, building executive relationships, and exceeding revenue targets. The role uses consultative selling to deliver tailored telecom and technology solutions, manages sales pipelines, ensures regulatory compliance, and coordinates with internal teams and suppliers. Responsibilities also include tender and bid engagement, performance tracking, strategic outreach, and effective use of UNIK-CRM.

Develop and oversee Telecel Ghana’s privacy program, ensuring compliance with GDPR, CCPA/CPRA, Ghanaian regulations, and telecommunications requirements. Conduct privacy and data protection impact assessments, manage data subject requests and breaches, maintain processing records, deliver training, coordinate cross-functional compliance activities, engage regulators, and report privacy performance to senior leadership and the board.

Provides financial analysis and decision support for the Technology function. Responsibilities include budgeting, forecasting, financial modeling, variance analysis, reporting, cost-benefit and ROI assessments, OPEX/CAPEX oversight, business-case evaluation, and risk identification. The role partners with Technology, Finance, and Supply Chain stakeholders to improve data quality, support strategic initiatives, monitor expenditures, and communicate financial insights to technical and non-technical audiences.

Lead supply chain strategy and execution across procurement, category management, logistics, contract lifecycle, and vendor performance. Drive cost savings, risk mitigation, regulatory compliance (including GDPR), master data governance, and talent development while advising executive leadership and the Board.

Executes customer growth and engagement campaigns across mobile prepaid and financial services. Responsibilities include cross-selling, upselling, retention and inactivity analysis, campaign ROI reporting, customer-base monitoring, regional campaign coordination, weekly SMS communications, and initiatives to increase mobile financial service adoption. The role uses customer usage patterns, competitive insights, and SQL-based analysis to improve customer lifetime value, retention, and revenue.

Manages regional power and fibre engineering operations for fixed and mobile networks. Oversees SLA and KPI performance, work allocation, network readiness, fibre backbone deployment, exchange and data centre maintenance, outsourced vendor operations, incident restoration, change management, stakeholder coordination, and health and safety compliance.

Owns revenue, distribution, subscriber acquisition, and churn-reduction performance across an assigned geographic zone. The manager implements sales strategies, oversees airtime and T. Cash distribution KPIs, develops acquisition channels, works with distributors, agents, freelancers, and retailers, trains agents, manages Area Account Developers, and executes local trade marketing campaigns, activations, and promotions.

Owns revenue, distribution, subscriber acquisition, and churn reduction for a geographic zone. Manages distributors, agents, retailers, freelancers, and Area Account Developers while driving airtime sales, SIM activations, T. Cash KPIs, and acquisition targets. Executes local trade marketing campaigns, activations, and promotions; provides product training; and ensures distribution compliance and regional performance.

Manage end-to-end order-to-cash and commercial reporting for Telecel Ghana (excluding postpaid/wholesale). Oversee order verification, billing, payment posting, reconciliations, deferred revenue movements, bad debt provisioning, commission accruals, and partnerships with credit & collections. Ensure accurate accounting, cost-effectiveness, and compliance; lead Telecel Foundation audit management and deliver strategic financial reporting and controls.

Lead operation and improvement of IN, VAS, and billing platforms to ensure high availability, billing accuracy, revenue assurance, customer experience, incident management, platform modernization (cloud/containerization), AI ops initiatives, vendor/stakeholder management, budgeting, and team leadership.

Provide strategic legal leadership to the Executive Team and Board, overseeing legal, M&A, regulatory, governance, compliance, and risk. Lead commercial negotiations, regulatory compliance (telecom, banking, AML/CFT, data protection), manage litigation and crises, and develop the Legal team to align with corporate strategy and ethical standards.