FRONT
DESK OFFICER (BILLING)
JOB
DESCRIPTION
Location: Accra
Industry: Healthcare
Reports To: Billing Manager
Benefits: Private medical insurance
Our client is a leading healthcare provider and diagnostic
centre committed to delivering high-quality healthcare services, operational
excellence, and exceptional patient care.
Scope
The Front Desk & Billing Officer will be responsible for managing front
desk operations, ensuring a professional and welcoming customer experience, managing billing and payment processes, resolving billing queries and maintaining efficient
administrative and financial records to support daily
operations.
Key
Responsibilities
- Manage front desk operations, including customer reception,
registration, and appointment coordination.
- Provide a professional and welcoming experience for all patients and
visitors.
- Prepare accurate bills for outpatient and inpatient services.
- Generate proforma and final invoices for patients and corporate
clients.
- Verify and review billing information to ensure accuracy and
completeness.
- Ensure all services rendered are properly captured and billed before
patient discharge.
- Receive payments (cash, cheque, or other modes) and issue official
receipts.
- Follow up on outstanding payments and support timely collections.
- Respond promptly to patient and corporate billing queries and
resolve discrepancies.
- Maintain accurate and up-to-date patient billing and financial
records.
- Liaise with clinical staff to ensure all services are accurately recorded
for billing.
- Ensure proper filing and documentation of invoices and supporting
records for audit purposes.
Requirements
Requirements
- A bachelor’s degree in
Accounting, Business Administration, or any related field.
- Minimum of 3 years of work
experience in a similar role within the healthcare industry.
- Knowledge of billing and
invoicing processes.
- Ability to multitask and
work effectively in a fast-paced environment
- Strong attention to
detail and numerical accuracy.
- Strong customer service skills.
- Excellent communication
and interpersonal skills.
- Strong organisational
and time management skills.
- Proficient in the use of
Microsoft Office Suite, particularly Excel and Word
Competencies
Customer-Oriented,
Detail-Oriented, Analytical, Problem-Solving.
Skills Required
- Bachelor's degree in Accounting, Business Administration, or related field
- Minimum of 3 years of work experience in a similar role within the healthcare industry
- Knowledge of billing and invoicing processes
- Ability to multitask and work effectively in a fast-paced environment
- Strong attention to detail and numerical accuracy
- Strong customer service skills
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Proficient in Microsoft Office Suite, particularly Excel and Word
- Customer-oriented, detail-oriented, analytical, problem-solving competencies
What We Do
P. M. Renaissance is a boutique people management consulting firm delivering exclusive Human Resources services. The company specializes in organizational development, recruitment, and staffing solutions, providing professional management consulting and HR services to help businesses optimize their workforce and grow their revenue.
