Spectrum Jobs

Digital Support Specialist I

Spectrum

Digital Support Specialist I

Posted 22 Days Ago

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Fort Mill, SC, USA

In-Office

Junior

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Processes cable, internet, voice, and mobile service orders while resolving customer and vendor issues. Uses sales strategies to promote products, improve customer satisfaction and retention, and share successful techniques with colleagues. Requires strong communication, organization, multitasking, judgment, and complaint-resolution skills in a fast-paced office environment with variable hours, weekends, and holidays.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.
What our Digital Support Specialist Enjoy Most About the Role

Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
Contributing to the enhancement of customer satisfaction and retention.
Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
Addressing order issues across various vendors to optimize the delivery of our digital products.

Working Conditions

Office environment with variable hours; may include weekends, holidays, and split days off.

Required Qualifications
Education

High School Diploma or Equivalent

Experience

+2 years of experience in sales or customer service.

Skills & Abilities

Fluent in English, with strong reading, writing, and speaking skills.
Excellent organizational and multitasking capabilities.
Ability to work both independently and collaboratively.
Effective problem resolution skills for customer complaints.
Demonstrate sound judgment in job performance.
Prioritize tasks efficiently.
Comfortable with prolonged periods of sitting and handling numerous calls.
Proficient in computer usage and various software applications

Preferred Qualifications

Experience with consultative sales techniques, including needs analysis and closing.
Strong problem-solving skills and ability to thrive in fast-paced settings.
Effective communication skills to understand caller needs and provide solutions.
Familiarity with cable/telephony products and services.
Knowledge of Cable, Internet, Voice, and Mobile industries.
Understanding of product information, packaging, pricing, and promotions.

#LI-AO1
CSU102 2026-83727 CSU102 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

High school diploma or equivalent
At least 2 years of sales or customer service experience
Fluency in English, including strong reading, writing, and speaking skills
Excellent organizational and multitasking abilities
Ability to work independently and collaboratively
Effective customer complaint resolution skills
Sound judgment in job performance
Ability to prioritize tasks efficiently
Comfort with prolonged sitting and handling numerous calls
Proficiency with computers and software applications
Experience with consultative sales techniques, needs analysis, and closing
Strong problem-solving skills in fast-paced environments
Effective communication skills for understanding caller needs and providing solutions
Familiarity with cable and telephony products and services
Knowledge of cable, internet, voice, and mobile industries
Understanding of product information, packaging, pricing, and promotions

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — Feedback suggests the company’s retirement programs, including a dollar‑for‑dollar 401(k) match and additional employer contributions for many roles, are standout parts of total compensation. Employees often highlight these features as meaningful long‑term value.
Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health offerings are consistently described as a core strength. When combined with broader protections and health‑account options, feedback suggests the package feels competitive.
Parental & Family Support — Paid parental leave, extended leave for birth mothers, fertility support, and adoption/surrogacy assistance are prominently featured. Feedback suggests these family‑building benefits enhance the overall appeal of the package.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.