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The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
Handles customer inquiries and service orders for cable, internet, voice, and mobile products. Resolves order issues across vendors, applies sales strategies, supports customer satisfaction and retention, and collaborates with colleagues to improve service delivery. The role requires multitasking, complaint resolution, computer proficiency, and flexibility for variable hours, weekends, holidays, and split days off.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.
What our Digital Support Specialist Enjoy Most About the Role
Working Conditions
Required Qualifications
Education
Experience
Skills & Abilities
Preferred Qualifications
#LI-GO2
SIB120 2026-80739 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.
What our Digital Support Specialist Enjoy Most About the Role
- Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
- Contributing to the enhancement of customer satisfaction and retention.
- Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
- Addressing order issues across various vendors to optimize the delivery of our digital products.
Working Conditions
- Office environment with variable hours; may include weekends, holidays, and split days off.
Required Qualifications
Education
- High School Diploma or Equivalent
Experience
- +2 years of experience in sales or customer service.
Skills & Abilities
- Fluent in English, with strong reading, writing, and speaking skills.
- Excellent organizational and multitasking capabilities.
- Ability to work both independently and collaboratively.
- Effective problem resolution skills for customer complaints.
- Demonstrate sound judgment in job performance.
- Prioritize tasks efficiently.
- Comfortable with prolonged periods of sitting and handling numerous calls.
- Proficient in computer usage and various software applications
Preferred Qualifications
- Experience with consultative sales techniques, including needs analysis and closing.
- Strong problem-solving skills and ability to thrive in fast-paced settings.
- Effective communication skills to understand caller needs and provide solutions.
- Familiarity with cable/telephony products and services.
- Knowledge of Cable, Internet, Voice, and Mobile industries.
- Understanding of product information, packaging, pricing, and promotions.
#LI-GO2
SIB120 2026-80739 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- High school diploma or equivalent
- At least 2 years of experience in sales or customer service
- Fluency in English, including strong reading, writing, and speaking skills
- Strong organizational and multitasking abilities
- Ability to work independently and collaboratively
- Customer complaint resolution skills
- Sound judgment and task prioritization skills
- Ability to sit for prolonged periods and handle numerous calls
- Proficiency with computers and software applications
- Experience with consultative sales techniques, needs analysis, and closing
- Familiarity with cable and telephony products and services
- Knowledge of cable, internet, voice, and mobile industries
- Understanding of product information, packaging, pricing, and promotions
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
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Affordable Benefits — Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
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Wellbeing & Lifestyle Benefits — Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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Stamford, CT
Austin, TX
Charlotte, NC
Denver, CO
Los Angeles, CA
Saint Louis, MO
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