Digital Product Manager - Guidewire PolicyCenter

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Role Designation:  Hybrid
 

Benefits to joining Allstate

• Flexible Work Arrangements
• 7% employer match on contributions to our RRSP program.
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Job description:

We are seeking a highly skilled Digital Product Manager for our Guidewire (GW) PolicyCenter suite, in the personal lines Property & Casualty Insurance domain. The ideal candidate will be the virtual CEO of the digital product, owning and driving strategy, health, usability, adoption, prioritization of the product backlog to deliver iterative value. The role demands innovations and advocates for consumer journeys to strongly influence process and experience simplification.

For GW PolicyCenter programs, the Digital Product Manager will support the Lead Digital Product Manager on larger Guidewire engagements, leading and collaborating with stakeholders to gather, analyze, and document business requirements for implementations and enhancements, ensuring accurate translation into technical solutions and supporting UAT testing and post-implementation phases.

Accountabilities:

• Accountable to the Lead Digital Product Manager for the success of GW product
• Serve as the primary liaison with their counterpart and stakeholders (internal and external), owning the overall relationship and ensuring that GW platform and services align with long-term strategic objectives and bringing learnings from prior efforts to the conversations.
• Outcome-Based Iterative Delivery, which includes sizing stories, refining product backlog and defining and measuring KPIs.
• Design and Systems Thinking which includes the ability to define vision and strategy for your digital product. Ability to balance strategic thinking with execution prowess by managing tech debt and defining the appropriate goals for the product.
• Plan and drive inception / discovery and framing sessions, prioritize stories for sprints, demo GW PolicyCenter to stakeholders, identify gaps and provide solutions.
• Drives strategic direction for GW PolicyCenter by sequencing and iteratively delivering on consumer journeys and relevant demands and help defines and continuously advances the digital product vision, strategy, and roadmap in alignment with enterprise objectives and consumer experience
• Build user stories, use cases, functional requirements, wireframes, system flow diagrams, and other documentation for GW configurations and Integrations requirements.
• Review and analyze how changes to the business process and / or business needs will impact technical requirements throughout the GW applications and other downstream integrations.
• Clarify requirements prior to delivery of user stories to the Development team.
• Be the liaison between functional leads, engineering teams and support teams.
• Support UAT (User Acceptance Testing).
• Support production releases and perform smoke testing.
• Work with the Product Engineering to ensure test cases are current, accurate, and cover alternative paths for existing and new system functionality.
• Proactively collects, analyzes and interprets user feedback, market trends, and digital product success measures to inform key decisions and roadmap
• Creates a seamless digital experience, resolves consumer pain-points and drives strategic intent
• Strives to reduce risk through targeted and rapid experimentation to prove business value through iteration with a bias for speed to market
• Co-owns and leads all incident responses and root cause analysis in partnership with Engineering Manager

Qualifications:

• Guidewire Cloud ACE Certification.
• Multiyear business systems analyst experience in Guidewire PolicyCenter.
• Multiyear product management experience.
• Knowledge on functions of the Insurance business to understand customer requirements and provide GW Solutions.
• Knowledgeable on integrations with internal and external applications, research any dependencies and work on system design plan with platform architect and product engineering.
• Strong experience in handling APD changes and GW policy functional workflows.
• Strong stakeholder management and results orientation.
• Partner with technology teams to analyze requirements to determine system potential, down and upstream system impact, and the relative impact to business.
• Experience in the Canadian Personal Line Insurance industry domain.
• Experience with maintaining system availability of the platform by identifying potential problems and defects and supporting root cause analysis.

Bonus qualifications:

• Detailed knowledge and experience of Extreme Programming (XP) or agile methodologies.
• Proven background using defect-ticketing software (such as Agility, JIRA, etc.) to document requirements, user stories, defects for development teams.
• Experience working daily in multi-functional teams.
• Skilled at negotiating consensus among departments that request sometimes conflicting or inconsistent software requirements.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

#LI-GL1

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®