Digital CRM Consultant

Reposted 7 Days Ago
Be an Early Applicant
Hiring Remotely in México
Remote
Senior level
Information Technology • Consulting
The Role
The consultant will manage Salesforce implementations, conduct workshops, analyze requirements, support post-implementation, and develop KPIs using Salesforce Analytics.
Summary Generated by Built In
JD Senior Salesforce Consultant with over 5+ years of specialized expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, CPQ (Apttus/Conga), and OmniStudio implementations. The ideal candidate will have a strong background in business analysis, project management, solution consulting, and Agile Scrum methodologies, with proven experience across multiple industry verticals including financial services, insurance, healthcare, and payment syst ems. Manage end-to-end Salesforce implementation projects including Sales Cloud, Service Cloud, Experience Cloud, and CPQ solutions. Conduct discovery workshops, gather and analyze business requirements, and translate them into user stories and functional specifications. Provide ongoing support post-implementation by analyzing case trends, resolving issues, and recommending process improvements. Develop KPIs and dashboards using Salesforce Einstein Analytics to provide actionable business insights. Facilitate communication between business and IT teams, ensuring clear understanding and smooth delivery of features. Lead due diligence efforts and transformation roadmaps for operational and technological improvements.

Skills Required

  • 5+ years of experience in Salesforce
  • Expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ
  • Business analysis and project management experience
  • Knowledge of Agile Scrum methodologies

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

Hexaware Technologies Insights

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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