Digital CRM Consultant

Posted 6 Days Ago
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Hiring Remotely in México
Remote
Expert/Leader
Information Technology • Consulting
The Role
The role involves owning Salesforce incidents, debugging, implementing fixes, coordinating deployments, collaborating with integration teams, and maintaining documentation.
Summary Generated by Built In
Job Description We are looking for a hands-on Salesforce Support Engineer with strong production-support experience to join our ITES support team. Ideal candidates have 8+ years in IT, including 4+ years of Salesforce experience (preferably in support) and 3+ years working on support projects with SLA-driven, on-call responsibilities. Key details • Experience: 9+ years in IT; 4+ years Salesforce; 4+ years in support projects [Grade-G6 or higher end of G5] • Location: Mexico, Nearshore — [Hybrid] • Employment type: Full-time • Shift: 8 am CST to 4 am CST/ 9am to 5 pm/ 10 am to 6 pm CST / On call as required Key activities • Own L2/L3 Salesforce incidents and service requests; meet SLAs and communicate status to stakeholders. • Triage, reproduce, perform RCA and implement fixes or workarounds for production issues. • Debug Apex, Triggers, Flows, Visualforce, LWC/Aura and integrations. • Execute hotfixes and coordinate deployments (Change Sets / SFDX / CI) and sandbox management. • Collaborate with middleware/integration teams (APIs, MuleSoft/other) to resolve end-to-end failures. • Create and maintain runbooks, knowledge base articles, and production monitoring dashboards. • Participate in on-call rotation and post-incident reviews; drive preventive measures.
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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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