Digital CRM Consultant

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in México
Remote
Senior level
Information Technology • Consulting
The Role
Lead stakeholder discovery, workshops, business analysis, fit-gap assessments, process design, and functional solution design. Configure Dynamics 365 Sales and Customer Service, Power Platform, and Dataverse solutions while minimizing customizations. Translate requirements into user stories and configuration specifications, and support Azure DevOps backlog management and sprint planning. Apply CRM expertise across lead and opportunity management to deliver scalable business solutions.
Summary Generated by Built In
Key Responsibilities Business Analysis & Process Design • Lead discovery sessions and stakeholder workshops to understand business objectives and operational challenges. • Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities. • Document current-state and future-state business processes. Functional Solution Design • Translate business requirements into functional designs and configuration specifications. • Recommend standard platform capabilities before customizations. Dynamics 365 Configuration • Configure and maintain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including: o Tables (Entities) • Configure user experiences to support business processes and operational efficiency. Agile Delivery & Product Support • Create and manage user stories within Azure DevOps or similar platforms. • Support backlog management and sprint planning activities. Required Qualifications • Bachelor's degree in Business, Information Systems, Technology, or related field. • 5+ years of Business Analysis and Functional Consulting experience. • 3+ years of hands-on experience with: o Dynamics 365 Sales o Power Automate • Deep understanding of CRM processes including: o Lead Management o Opportunity Management o Business Requirements o User Stories Preferred Certifications Required • Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) Preferred • Microsoft Certified: Power Platform App Maker Associate (PL-100) • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Desired Skills Business Skills • Fit-Gap Analysis • Requirements Elicitation • Business Process Reengineering Technical Skills • Dynamics 365 Sales • Dynamics 365 Customer Service • Microsoft Dataverse Success Profile The successful candidate will: • Help facilitate business workshops and requirements sessions. • Translate business needs into scalable Dynamics 365 and Power Platform solutions.

Skills Required

  • Bachelor's degree in Business, Information Systems, Technology, or a related field
  • 5+ years of business analysis and functional consulting experience
  • 3+ years of hands-on experience with Dynamics 365 Sales
  • 3+ years of hands-on experience with Power Automate
  • Deep understanding of CRM processes, including lead management and opportunity management
  • Experience with business requirements and user stories
  • Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)
  • Microsoft Certified: Power Platform App Maker Associate (PL-100)
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
  • Fit-gap analysis, requirements elicitation, and business process reengineering skills
  • Experience with Dynamics 365 Customer Service and Microsoft Dataverse

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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