Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo lead the adoption and growth of the Bank’s digital channels and payment solutions in the Business and Commercial Banking Business (BCB) by developing and delivering strategies that increase customer registrations, active usage, transaction volumes and revenue. The role will use customer insights, market trends and performance data to improve the digital experience, strengthen merchant and customer engagement, and ensure that digital solutions are implemented effectively, securely and profitably.
Key Responsibilities
- Develop and deliver the Bank’s digital adoption and channel growth strategy, with clear targets for customer activation, usage, transaction growth and revenue.
- Lead the growth and effective management of digital banking, card-acquiring and merchant payment solutions, ensuring they meet customer and business needs.
- Use customer, merchant, competitor and channel data to identify adoption barriers, market opportunities and areas for improving the digital customer experience.
- Develop business cases, campaigns and customer value propositions that support digital adoption, merchant acquisition, channel usage and sustainable financial growth.
- Oversee the end-to-end implementation and performance of digital and acquiring solutions, including customer onboarding, merchant processes, pricing, system readiness, service support and vendor delivery.
- Monitor channel performance, revenue, costs, customer retention and campaign effectiveness, and take corrective action where results are below expectations.
- Ensure effective risk management, regulatory compliance, operational controls, governance and service standards across all digital and acquiring activities.
- Lead and manage the team through clear performance goals, regular coaching, talent development and employee engagement, building the capabilities and accountability required to deliver digital adoption and business targets.
- Bachelor’s degree in Business, Commerce, Marketing, Information Technology, Digital Banking or a related field.
- A relevant postgraduate or professional qualification would be an advantage.
- At least 5 to 7 years’ experience in digital banking, electronic payments, card acquiring, channel management, e-commerce, product management or a related financial-services environment.
- Demonstrated experience in driving digital adoption, sales growth, customer engagement or change initiatives.
- Good understanding of card issuing and acquiring, merchant services, digital banking platforms, pricing and payment processes.
- Experience using customer and performance data to guide business decisions and measure commercial outcomes.
- Strong stakeholder-management experience, with the ability to work across business, technology, operations, risk, marketing and external service providers.
- Previous people-management or team-leadership experience would be an advantage.
Behavioural Competencies:
- Strategic and commercial thinking: Connects digital initiatives to customer value, revenue growth, profitability and long-term business priorities.
- Customer focus: Uses customer and merchant insights to simplify journeys and improve the overall digital experience.
- Driving results: Takes ownership, acts with urgency and remains focused on achieving challenging adoption and financial targets.
- Collaboration and influence: Builds strong relationships and works effectively across business units, technology teams, vendors and external partners.
- Innovation and adaptability: Challenges existing approaches, embraces change and develops practical solutions in a fast-changing digital environment
Technical Competencies:
- Economic Capital Management
- Financial Management (Financial)
- Product and Services Knowledge
- Risk Identification
- Risk Reporting
- Risk Response Strategy
- Risk/ Reward Thinking
Main Success Measures
- Growth in digitally active customers and merchants.
- Increased digital-channel usage and transaction volumes.
- Delivery of revenue, profitability and adoption targets.
- Improved customer and merchant experience.
- Strong operational, risk and compliance performance.
Skills Required
- Bachelor's degree in Business, Commerce, Marketing, Information Technology, Digital Banking, or a related field
- Relevant postgraduate or professional qualification
- At least 5 to 7 years of experience in digital banking, electronic payments, card acquiring, channel management, e-commerce, product management, or a related financial-services environment
- Demonstrated experience driving digital adoption, sales growth, customer engagement, or change initiatives
- Understanding of card issuing and acquiring, merchant services, digital banking platforms, pricing, and payment processes
- Experience using customer and performance data to guide business decisions and measure commercial outcomes
- Strong stakeholder-management experience across business, technology, operations, risk, marketing, and external service providers
- Previous people-management or team-leadership experience
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
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