The Desktop Support position is a crucial part of our team and will be the first point of contact for incoming questions and issues related to our computers and their systems. This person will also troubleshoot problem areas for our in-office staff, and our remote staff in a timely and accurate fashion to provide end-user resolution. This position is coded as "Office-Only" which means all work must be performed in our Post Falls, Idaho office. This is a Monday - Friday, day shift position.
Wage:
$21.50 + $2/hr
Benefits:
- 100% employer-paid medical, dental and vision for employees
- Annual review with raise option
- 22 days Paid Time Off accrued annually, and 4 holidays
- After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
- The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
- Paid Parental Leave
- Up to 6% company matching 401(k) with no vesting period
- Quarterly allowance
- Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
- Open concept office with friendly coworkers
- Creative environment where you can make a difference
- No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
- Trail Mix Bar --- oh yeah
Responsibilities:
- Provide end-user assistance for both in office and remote employees
- Troubleshoot technical problems, both software and hardware
- Setting up new employee equipment
- Continuous learning of all things IT
- Tracking inventory
- Install, diagnose, repair, maintain, upgrade hardware and software systems
- Running cables
Requirements:
- Previous desktop support experience preferred
- Previous experience with network devices preferred
- Linux experience preferred
- Passion for IT
- Eager to learn, not afraid to ask questions
- High interpersonal skills, super personable
- Highly organized
- Ability to communicate well verbally and written
- Highly motivated and great customer service
Top Skills
What the Team is Saying
What We Do
Corporate Tools is proudly, stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits, every time.
We build the behind-the-scenes tools that keep businesses running: software, LLC filings, registered agent service, website and domain registration, address services… basically all the unglamorous stuff that makes companies actually work.
We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real, messy, confusing problems of starting and running a business, while keeping your privacy intact and making your life a whole lot easier.
Why Work With Us
We’re privately held, debt free, and focused on people. Not investors. That means we can keep hiring folks we like, building tools that actually work, and making sure our customers are taken care of. If you want to know more about what values drive us, check out our Company Principles.
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Corporate Tools LLC Teams
Corporate Tools LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.
