The Role
Provide L1 desktop support for 20-50 users: install/configure Windows and Microsoft Office, troubleshoot hardware, printers, networking, malware, Outlook, and Active Directory; maintain IT assets and perform preventive maintenance. Use remote tools (AnyDesk, TeamViewer, VNC) for support.
Summary Generated by Built In
Key Responsibilities
- Install, configure,
upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office
(2007–2022, O365).
- Provide support for
desktops, laptops, printers, and other peripherals in workgroup and domain
environments.
- Perform hardware
troubleshooting and replace components like RAM, HDD, SMPS, motherboard,
etc.
- Install and troubleshoot
applications, antivirus software, and resolve malware/virus issues.
- Configure and
troubleshoot Microsoft Outlook and email-related problems.
- Provide L1 and remote
support using tools like Any Desk, TeamViewer, VNC, etc.
- Handle basic networking
issues (LAN/Wi-Fi/IP configuration).
- Maintain IT assets and
inventory records.
- Support Active Directory
tasks such as user creation, password resets, and access issues.
- Perform preventive
maintenance of IT equipment.
Requirements
Key Skills Required:
- Handling 20–50 users for
desktop-related activities
- Graduate in IT or IT
certification
- Basic printer
troubleshooting knowledge
- Hardware replacement and
OEM warranty support knowledge
- Good email communication
and prompt user response skills
- Good command over
English and Hindi
Skills Required
- Handle desktop support for 20-50 users
- Graduate in IT or IT certification
- Basic printer troubleshooting knowledge
- Hardware replacement and OEM warranty support knowledge
- Good email communication and prompt user response skills
- Good command of English and Hindi
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The Company
What We Do
Indus Systems and Services Pvt Ltd is a trusted provider of Hybrid IT Infrastructure and Cyber Security solutions with over 25 years of experience. They empower businesses with cutting-edge IT solutions, including Hybrid Cloud Infrastructure and BCP-DR Automation, to drive efficiency and foster innovation. Their expertise spans diverse sectors including pharmaceuticals, telecom, BFSI, retail, and fintech, delivering tailored solutions from planning to managed services.
