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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
The Deal Desk Specialist collaborates with Sales and cross-functional teams to optimize pricing strategies, analyze deal information, and support sales initiatives while maintaining organizational objectives.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Deal Desk Analyst
Why We Have This Role
The Deal Support team is a really exciting and unique opportunity where you’re working closely with our salespeople, to keep them free to do what they do best - sales. The Deal Desk supports Sales working with Sales Operations, Product Management, Legal, and Finance leadership to deliver analytical solutions and pricing models to meet business objectives. You will help manage and improve Qualtrics’ pricing structures, capabilities, and policies based on insights from internal and external sources including, statistical models (e.g., Conjoint, MaxDiff, etc.), competitive dynamics, market trends, customer research, and cost information.
How You’ll Find Success
- Have a customer-first mentality
- Effectively collaborate with cross-functional teams including Sales, Finance, Legal, and Operations.
- Ability to analyze and interpret deal-related information, identify growth opportunities, and develop pricing strategies will contribute significantly to our revenue growth objectives.
- Demonstrated agility and adaptability by quickly adjusting to changes in pricing strategy, market conditions, or organizational priorities while maintaining a focus on achieving team objectives.
- Leveraging data-driven insights to present compelling recommendations and justifications for pricing adjustments, fostering buy-in from stakeholders and enhancing the decision-making process
How You’ll Grow
- Evolving our processes and enhancing our individual team member’s skill sets. We facilitate thi
- Constantly training and learning for development opportunities as well as cross-functional projects to build our skillsets.
Things You’ll Do
- Act as a Sales-facing subject matter expert on process, policy, and pricing/packaging related matters
- Assist Sales teams in building and positioning complex orders, which involves acting as the liaison between Sales and key partners involved in the deal structuring process (e.g. Sales Operations, Accounting, Finance, Legal, Order Management, Product Marketing, etc.)
- Be responsible for the day-to-day quote and pricing approval, Analyze pricing, discounting, and margin data.
- Partner with Sales to ensure opportunities are properly built and tracked in Salesforce including stage, probability, booking amount, and various other required fields.
- Capture and operationalize feedback from Qualtrics sales teams about the effectiveness of pricing and packaging and provide actionable guidance on areas of opportunity and improvement.
- AidSales with constructingQuotes, Rate Cards, and Enterprise Licensing Agreements, maintain an agreed upon SLA on deal turnaround times.
What We’re Looking For On Your Resume
- 1-2 years of experience in deal desk, finance, or sales operations roles
- Undergraduate degree in Business, Finance, Marketing, Economics, Strategy, Statistics or other relevant majors
- Strong analytical and quantitative skills, with the ability to interpret large, complex data
- Working knowledge of Sales organizations, Sales quotas, and CRM platforms (i.e. Salesforce.com)
- Detail-oriented with strong organizational skills to manage multiple concurrent deals
- Experience delivering against multiple priorities at the same time along with strong attention to detail, planning and the ability to work in a dynamic environment.
What You Should Know About This Team
- Our Deal Desk team is a dynamic and high-performing group that plays a critical role in driving revenue growth.
- We have a highly collaborative work environment where we strive to make each day interesting, fun and fulfilling.
- Our diverse global team has people located throughout the world with different work and educational experiences, and we love to learn from each other.
Our Team’s Favorite Perks and Benefits
- Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
- Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
- Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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What the Team is Saying
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
