Data Scientist II, Customer Analytics

Posted 8 Hours Ago
Be an Early Applicant
2 Locations
Hybrid
Mid level
AdTech • eCommerce • Information Technology • Travel • Generative AI
Powering global travel for everyone, everywhere.
The Role
Work as an individual contributor on customer analytics for B2C brands: develop automated reporting and self-serve solutions, apply advanced statistical and big-data techniques, translate business problems to analytical approaches, deliver insights to senior stakeholders, own projects end-to-end, and collaborate with Product, Engineering, and Strategy teams to drive customer acquisition, engagement, and lifetime value.
Summary Generated by Built In

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.


Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Data Scientist II, Customer Analytics

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Yield and Analytics, Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org. 

Are you passionate about data and analytics? Do you want to be at the forefront of a truly customer-centric organization.

We are looking for a hardworking and intelligent individual to fill the Data Scientist II, Customer Analytics (Individual Contributor) role, supporting our B2C brands.

As a core member of our team, you will be working with data and applying advanced data science techniques in a fun and stimulating environment. There are a variety of exciting projects that you will work on to drive business strategy.

Your insights will be used to enhance our customer value proposition, improve customer acquisition and engagement, drive customer lifetime value, deliver an amazing customer experience and better understand the customer behaviour across multiple brands own by Expedia Group. This is an exciting opportunity for a team-player who wants to be a central part of a truly customer focused team.

In this role, you will:

  • Develop and maintain advanced self-serve and automated solutions for reporting and insights discovery from a variety of customer related datasets

  • Apply advanced analytical techniques, statistical knowledge, big data handling skills to support our commercial stakeholders’ decision-making

  • Use your creativity and commercial acumen to translate business problems into structured analytical questions, and choose the most appropriate methodologies to answer these questions

  • Prioritise multiple tasks simultaneously and own projects end to end

Experience and qualifications:

  • Bachelor's, Master’s, PhD; Mathematics, Science, Statistics, Economics degree; or Equivalent related professional experience is applicable

  • 4+ years of experience in a similar analytical role

  • Strong SQL and Python skills with demonstrated experience to structure, transform and analyze large data, and a willingness to learn new frameworks and languages required for the task

  • Strong visualization (Tableau or equivalent) and experience developing advance reporting suite to senior leadership audiences

  • Display a true passion for data and analytics as well as possessing a strong commercial awareness.

  • A high performing individual contributor who consistently applies – and often enhances – the analytical capabilities, principles and playbooks to solve complex business issues and opportunities

  • Develops and drives significant and sustained change and performance improvement from data driven insights in a number of different areas or contexts

  • Experience partnering with senior management and collaborating with other teams (eg. Product, Engineering, Strategy etc) to deliver projects

  • Experience of developing, and delivering, presentations that help people understand the insight from sophisticated analytics

  • Ability to perform in a high-pressure, dynamic environment and be comfortable with a high level of ambiguity.

Please note that this role is only available in the following locations: Bangalore or Gurgaon, in alignment with our flexible work model which requires employees to be in-office at least three days a week.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.


About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.


Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.


Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Skills Required

  • Bachelor's, Master's, or PhD in Mathematics, Science, Statistics, Economics or equivalent experience
  • 4+ years of experience in a similar analytical/data science role
  • Strong SQL skills to structure, transform, and analyze large datasets
  • Strong Python skills for data analysis and model development
  • Experience with data visualization and reporting (Tableau or equivalent)
  • Experience building automated/self-serve reporting and advanced reporting suites for leadership
  • Advanced analytical and statistical knowledge and big-data handling skills
  • Demonstrated ability to translate business problems into structured analytical questions
  • Experience partnering with senior management and cross-functional teams to deliver projects
  • Ability to present insights from sophisticated analytics to senior stakeholders
  • Comfort working in a high-pressure, dynamic environment with ambiguity
  • Must be located in Bangalore or Gurgaon and able to be in-office at least three days per week

Expedia Group Compensation & Benefits Highlights

  • Wellbeing & Lifestyle Benefits Travel and wellness reimbursements, employee travel discounts, and flexible stipends are presented as standout perks that add meaningful lifestyle value. Mental-health resources and pet support broaden the package beyond core pay.
  • Parental & Family Support Paid parental leave for all parents with additional time for birthing parents, plus adoption, surrogacy, and caregiver support, are highlighted as generous and accessible. Immediate eligibility for parental leave reinforces the family-friendly design.
  • Healthcare Strength Medical, dental, and vision coverage is paired with inclusive healthcare extending to partners and covering fertility and transgender services. Access to mental-health platforms complements the core medical offering.

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The Company
HQ: Seattle, WA
16,000 Employees
Year Founded: 1996

What We Do

Expedia Group powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

Why Work With Us

As travelers and technologists, we are passionate about making travel more seamless, accessible and memorable. We embrace different perspectives, celebrate new ideas, and empower every Expedian to drive meaningful change. The experiences we create bridge divides and broaden horizons – helping create unforgettable memories through travel.

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Expedia Group Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
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