The Role
Analyzes product design, reliability, maintenance, and operational performance; recommends design, material, tooling, cost, and service improvements. Provides advanced technical support for complex mechanical, electrical, and hydraulic issues, prepares field damage assessments and corrective-action reports, supports product notifications and factory acceptance tests, and contributes to training and competency programs. Collaborates globally with product engineering, specialists, customers, and technical support teams while ensuring ISO 9001, HSE, and company quality compliance.
Summary Generated by Built In
PRIMARY RESPONSIBILITIES
- Evaluate, analyze, and recommend improvements to product design, maintenance, and operational performance.
- Support the development of new products and drive performance enhancements and cost improvements.
- Assess and recommend new materials to support product design changes.
- Conduct technical analysis of competitive products, services, and patents.
- Serve as a technical escalation point for Tier 2 SMEs, providing advanced analysis and resolution of complex issues.
- Comply with all NOV and HSE policies and procedures.
- Perform additional duties as assigned by the COE Technical Leader.
- Provide advanced technical product support to global SMEs delivering 24/7 support to internal and external customers.
- Lead and support training and competency development programs for Tier 2 technicians and engineers.
- Identify and analyze product reliability trends to inform performance improvements.
- Deliver structured technical feedback to Product Engineering on product performance and reliability.
- Review and support Product Notifications (PNs), including planning, implementation, tracking, and reporting.
- Prepare technical reports with damage assessments and recommended corrective actions based on field data and customer reports.
- Coordinate with internal and external specialists to resolve complex technical issues.
- Maintain strong collaboration with Global Product Engineering and related teams.
- Partner across business lines to deliver “Service Above All.”
- Technical diploma or equivalent combination of education and experience.
- 4+ years of relevant experience (e.g., Field Service, Technical Support, Field Engineering, I&C, eHawk, AM Projects).
- Strong technical analysis and report writing skills.
- Ability to work effectively across multinational teams and time zones.
- Advanced ability to read and interpret mechanical, electrical, and hydraulic drawings.
- Capability to troubleshoot complex, cross-disciplinary technical issues.
- Participate in customer meetings; assess technical issues, provide recommendations, and document outcomes.
- Develop technical work scopes and recommend specialized tooling.
- Review and optimize spare parts lists and inventory strategies.
- Support FATs (Factory Acceptance Tests).
- Contribute to training materials, competency frameworks, and assessments.
- Evaluate new products, tools, and services and provide recommendations.
- Support leadership in assessing team competency and assigning work based on complexity and urgency.
- Act as backup for the COE Technical Leader when needed.
- Generate and manage reports analyzing operational activities and performance.
- Utilize systems such as Rig Office, Team Center, Glovia, Oracle, and PIMS.
- Ensure compliance with ISO 9001 and NOV quality management standards.
- Apply root cause analysis methods (e.g., 5 Whys, Fishbone) to troubleshoot failures.
- Support remote upgrades and adhere to NOV best practices.
- Understand NOV equipment taxonomy, failure modes, and diagnostic techniques.
Skills Required
- Technical diploma or equivalent combination of education and experience
- 4+ years of relevant experience in field service, technical support, field engineering, I&C, eHawk, or AM Projects
- Strong technical analysis and report writing skills
- Ability to work effectively across multinational teams and time zones
- Advanced ability to read and interpret mechanical, electrical, and hydraulic drawings
- Ability to troubleshoot complex, cross-disciplinary technical issues
- Ability to conduct root cause analysis using methods such as 5 Whys and Fishbone
- Knowledge of NOV equipment taxonomy, failure modes, and diagnostic techniques
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The Company
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
