Make an impact with NTT DATA
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The Data Center Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients and involved in medium to complex environments for installation, integration, deployment, configuration and fault management.
This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.
This role works towards professional to expert level certification, whilst at the same time developing business knowledge.
- Interacts with clients on site and remote to meet complex requirements of a solution.
- Escalates unresolved problems and issues to the relevant third parties.
- Responds to escalated client requests.
- Escalates complex problems to the relevant third parties.
- Writes reports and proposals and completes and maintains project documentation.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Acts as coach and mentor to more junior Implementation Engineers and Technicians.
- Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
- Included in higher complexity design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Performs any other related task as required.
- Relevant proficiency in following Microsoft technologies - HPE, DELL, VMware, Veeam, CompTIA A+, Cisco UCS Servers, Brocade SAN Switches, Cisco MDS SAN switches, Nutanix concepts.
- Comprehensive understanding and appreciation of technical design principles.
- Seasoned understanding of project and administration processes.
- Display a strong learning orientation.
- Excellent written and verbal communication skills.
- Demonstrate a client service orientation.
- Hands-on proactive in approach.
- Proficient in Visio, LLD and As Build document design.
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Relevant certifications such as - HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage; Dell PowerEdge servers, Unity, PowerStore, PowerScale Isilon. Recoverpoint Appliance/VE, PowerProtect/Data Domain, VxRail; VMware Certified VCP-DCV, vSAN, SRM; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals; Cisco UCS Servers.
- Cisco MDS and Brocade SAN Switches - Zoning.
- Seasoned level work experience in a technical implementation engineering.
- Seasoned experience engaging with clients and conducting presentations.
- Seasoned experience in report writing.
- Seasoned project management experience.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
