The role / impact:
As a Data Analyst supporting our Customer Experience and Payment Operations teams, you’ll turn raw data into decisions that matter, from monthly business reviews to headcount planning. Payment Operations doesn’t currently have dedicated analytics support, so you’ll start by building that foundation before broadening out to cover both departments.
Your analysis feeds straight into conversations with senior leaders: helping shape service level agreements, informing performance reviews, and guiding decisions on where the team invests its time and people. Accuracy counts here, since your numbers influence bonus and resourcing decisions across two departments.
The team & how they connect
You’ll sit within the workforce team, working alongside a Workforce Analyst who focuses on real time scheduling and short term forecasting while you take on deeper reporting and strategic analysis. Together you support Customer Experience and Payment Operations leaders across New Zealand, the US and the UK. It’s a genuinely connected team: even across time zones, everyone leans on each other’s data to make faster, better decisions.
Initially, the role may focus on:
Tools like Tableau and Zendesk Explore for reporting, forecasting and performance analysis
Monthly business reviews and quarterly proficiency scoring to support performance and salary reviews
Building out dedicated reporting support for Payment Operations from the ground up
Longer term headcount and workforce planning models as the business scales
Where and how you can work
This role is based in New Zealand, working in a hybrid pattern that blends time in the office with time at home. Your first 60 days will run on an earlier start to overlap with our US colleagues while you onboard, moving to standard hours once you’re settled in. Boost days bring the team together in person throughout the year to connect, collaborate and celebrate.
Here are some of the things we’re looking for, for this role:
You’ll bring sharp analytical skills and comfort working across data from more than one department.
Confidence with reporting tools such as Tableau and Zendesk Explore.
Executive presence, since you’ll regularly present findings to senior leaders and the C-suite.
A solutions focused mindset, able to bring stakeholders along on data driven recommendations, even when they’re new to the detail.
Precision and care with numbers, given how directly your reporting shapes bonus and resourcing decisions.
A collaborative approach, comfortable supporting more than one department at once.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Skills Required
- Strong analytical skills working across multiple departments' data
- Experience with Tableau for reporting and visualization
- Experience with Zendesk Explore or similar reporting on support data
- Ability to present findings with executive presence to senior leaders and C-suite
- Solutions-focused mindset able to drive stakeholders to data-driven recommendations
- High attention to detail and numeric precision due to impact on bonuses and resourcing
- Collaborative approach and comfort supporting multiple departments across time zones
Xero Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is extensive in the U.S., including 21 days of annual leave, 10 wellbeing days, five “Xtra” days, three year‑end company holidays, and a paid volunteer day. Feedback suggests this structure provides meaningful flexibility for rest and personal needs.
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Parental & Family Support — Primary caregivers receive 26 weeks fully paid leave and partners receive six weeks, with additional family‑forming support available. Feedback suggests this depth of caregiver support stands out within the package.
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Wellbeing & Lifestyle Benefits — Employees have access to Modern Health coaching/counseling, Carrot fertility benefits, and an employer‑funded ThrivePass wellbeing allowance. Feedback suggests these offerings create a holistic wellbeing layer beyond standard medical coverage.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
