Cyber Claims Specialist- Complex

Posted 10 Hours Ago
Be an Early Applicant
2 Locations
Remote or Hybrid
94K-174K Annually
Senior level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Join us, and pursue your tomorrow, today.
The Role
Independently manages complex cyber/media/tech liability claims through full lifecycle: investigate losses, determine coverage, set and review reserves, manage litigation and counsel, negotiate settlements, document in CMS, identify trends, and provide broker/reinsurer support.
Summary Generated by Built In
Description
With minimal supervision, independently handles a book of specialty lines claims throughout the entire claim's life cycle. Responsible for conducting investigations, setting adequate reserves, monitoring, documenting, and settling/closing claims in an expeditious and economical manner within the established authority limits for the line of business.
You will be required to go into the office twice a week if you reside within 50 miles of one of the following offices: Bala Cynwyd, PA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT. Please note this policy is subject to change.
Responsibilities
Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes CMS to document claims and to diary future events or follow-up. Within prescribed settlement authority, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level. Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting. Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment. Pro-actively manages the case resolution process. Actively participates in mediations and arbitrations, as well as negotiation discussions within limit of settlement authority. Participates in the claims audit process. Provides claims marketing services by meeting with brokers, risk managers and reinsurers. As required, maintains insurance adjuster licenses. Must have Cyber/Media/Tech Liability Experience
Qualifications
  • Bachelors' and/or advanced degree
  • 7 + years claims/legal experience, with at least 2 years within a technical specialty preferred
  • Advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge
  • Functional knowledge of law and insurance regulations in various jurisdictions
  • Demonstrated advanced verbal and written communications skills
  • Demonstrated advanced analytical, decision making and negotiation skills

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

$94,000.00 - 174,000.00

Skills Required

  • 7+ years claims or legal experience
  • Cyber, Media, or Technology Liability experience
  • Bachelor's or advanced degree
  • Advanced knowledge of claims handling concepts, coverage issues, and product line knowledge
  • Functional knowledge of law and insurance regulations across jurisdictions
  • Demonstrated advanced verbal and written communication skills
  • Demonstrated advanced analytical, decision-making and negotiation skills
  • At least 2 years within a technical specialty (preferred)
  • Maintain insurance adjuster licenses as required

What the Team is Saying

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Liberty Mutual Insurance Compensation & Benefits Highlights

  • Parental & Family Support Paid bonding leave is 8 weeks for all new parents, with birth parents receiving an additional 8 weeks via short-term disability for up to 16 weeks at 100% pay. Family-building support includes up to $40,000 for adoption/surrogacy and fertility benefits up to $50,000 medical and $25,000 pharmacy.
  • Retirement Support A 401(k) program features matching that can include 100% up to 5% per pay period plus an additional 3% annual match, and student-loan payments can be matched like 401(k) contributions. Company filings also indicate defined‑benefit pension coverage for certain U.S. employees, with eligibility varying by group.
  • Wellbeing & Lifestyle Benefits Comprehensive medical, dental, vision, disability, and life insurance are paired with mental-health resources such as an EAP and free therapy sessions, with onsite health centers in Boston and Plano. Tuition support (100% for approved undergraduate coursework; up to $6,000/year for graduate) further supports overall well-being and development.

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The Company
HQ: Boston, MA
40,000 Employees
Year Founded: 1912

What We Do

Liberty Mutual Insurance exists to help people embrace today and confidently pursue tomorrow. A Fortune 100 company and global leader in property and casualty insurance, we’ve spent over a century creating innovative products, services and technologies to meet the world’s ever-changing needs and make a difference for our customers and communities.

Why Work With Us

We offer the agility, work flexibility, project ownership and access to emerging tech you’d expect from a start-up — combined with the stability, resources and benefits that come from working at a leading Fortune 100 company. All in a welcoming, inclusive environment that values the unique insights, perspectives and backgrounds of each person.

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Liberty Mutual Insurance Teams

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About our Teams

Liberty Mutual Insurance Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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HQBoston, MA
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Indianapolis, IN
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Plano, TX
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