Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Alternate locations: Overland Park, KS (Kansas); Chicago, IL (Illinois); Minneapolis, MN (Minnesota); St. Louis, MO (Missouri)
Role Overview:
The Vice President of Client Management is a leadership role within the Group Insurance Distribution organization, responsible for driving profitable growth and retention across the in-force book of business. This role focuses on maximizing client value through strategic upsell and cross-sell initiatives, improving persistency, and leading successful renewal execution across a client base of 50-5,000 lives.
The VPCM serves as a market-facing leader, fostering strong client and producer relationships while ensuring operational excellence and team performance.
What You'll Do:
Growth & Retention Leadership
- Own and drive performance of the in-force book of business, including persistency, renewals, and in-force sales growth.
- Develop and execute regional strategies to achieve growth, retention, and profitability targets.
- Partner in the creation and execution of business plans aligned with regional and organizational goals.
Team Leadership & Development
- Lead and develop a high-performing O500 client management team.
- Provide coaching, onboarding, training, and ongoing development to enhance team capabilities and drive results.
- Foster a culture of accountability, collaboration, and continuous improvement.
Client & Market Leadership
- Build and maintain strong relationships with clients, producers, and key stakeholders to enhance market presence.
- Act as a trusted advisor within the local market, demonstrating deep expertise in group insurance products and industry trends.
- Serve as a visible leader representing New York Life Group Benefit Solutions in the marketplace.
Cross-Functional Collaboration
- Partner with Regional Market Managers (RMMs) and Client Advocacy teams to resolve service escalations effectively.
- Identify root causes and trends in client issues to inform continuous improvement efforts.
- Participate in strategic initiatives and projects, representing the voice of the client, customer, and field.
Core Competencies
- Strategic Mindset
- Business Acumen
- Results Orientation
- Matrix Leadership
- Customer Centricity
- Problem Solving
- Talent Assessment & Development
- Influencing & Negotiation
- Professional & Interpersonal Effectiveness
What You'll Bring:
- Bachelor's degree (BA/BS) and/or equivalent experience
- Minimum of 5+ years of experience in the group insurance industry, with a focus on sales and/or client management
- Demonstrated leadership experience with a track record of developing high-performing teams
- Strong knowledge of group insurance products, market dynamics, and industry trends
- Excellent communication, presentation, and relationship management skills
Additional Requirements
- Appropriate industry licenses required
- Ability to travel domestically, including overnight travel (up to 50%)
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Pay Transparency
Salary range: $230,000 (base + sales incentive)
Overtime eligible: Exempt
Discretionary bonus eligible: No
Sales bonus eligible: Yes
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 93706
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What the Team is Saying
New York Life Insurance Company Compensation & Benefits Highlights
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Retirement Support — 401(k) savings with company match alongside eligibility for a defined‑benefit pension in some roles underscores unusually strong retirement depth. Plan documents note vesting requirements and company materials highlight financial education around choices like Roth 401(k).
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Healthcare Strength — Comprehensive medical, dental, and vision options are paired with tools to help choose cost‑effective care, plus FSAs/HRA and mental health/EAP resources for employees and families. Well‑being programs and wellness centers or discounts reinforce access to care.
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Parental & Family Support — Paid time off, expanded paid new‑parent leave, adoption assistance, fertility support, backup childcare, and elder‑care resources indicate broad family coverage. Company recognition for family supports and ERGs signals emphasis on flexibility and caregiving needs.
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What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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Employees engage in a combination of remote and on-site work.
