About the RoleIn this role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be Customer Curious as your support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.
Please note that this position is a work-from-home role; all candidates must be commutable to our Hub located in Groveport, Ohio. All new hires are required to attend three-weeks of training in its entirety. Week one of onboarding will take place in our Ohio Hub, and weeks two and three will be work-from-home.What You'll Do
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Supports strategies, standards, and processes, using a customer centric mindset to deliver results and maximize efficiencies and productivity
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Provide excellent customer service by recognizing and responding appropriately to customer’s requests in an efficient and timely manner; manage unique or complex customer interactions
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Do the right thing mentality with focus on providing first contact resolution, utilizing a variety of resources
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Deliver results through exceptional decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experience
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Act in the capacity of “Brand Expert” on policies and procedures to provide accurate information to customers
Who You Are
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Please submit a resume for this position (Required)
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This position is remote; however you are required to be located in Ohio
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Proven experience in customer service in a fast paced, multi-tasked environment; Demonstrated abilities in managing escalated customer issues
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Create with audacity through using your strong diagnostic skills in listening, probing, and analyzing to determine the root cause of errors and translate business problems into data driven solutions
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Ability to research process or transaction flow to identify root cause of errors and to create innovative solutions and processes that enhance the customer experience
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Solution oriented individual with strong verbal and written communication skills
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Demonstrated technical and functional knowledge and skills to assist in all areas of workload
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Proven experience leveraging technology and navigating multiple systems at once
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What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
