About Us
At Every Word Code, we understand that precision and efficiency are the foundation of successful logistics. Headquartered in Cleveland, OH, our mission is to streamline operations through dependable service, a dedicated team, and a commitment to growth. We value integrity, hard work, and continuous improvement—ensuring every package, every detail, and every task is handled with care and purpose.
Job Description
We are seeking a Customer Support Specialist to join our growing team in Cleveland. The ideal candidate will be responsible for addressing client inquiries, troubleshooting product issues, and ensuring a high level of customer satisfaction. You will serve as the first point of contact for our customers and play a vital role in maintaining strong relationships and delivering service excellence.
Responsibilities
Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner
Troubleshoot software-related issues and provide accurate, step-by-step guidance
Document customer interactions and technical issues for internal use
Collaborate with other departments (engineering, sales, QA) to resolve complex cases
Maintain a deep understanding of company products and services
Assist with onboarding new users and guiding them through product features
Monitor recurring issues and suggest improvements to the support process
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Minimum of 1–2 years of experience in a customer support or technical support role
Strong problem-solving skills and attention to detail
Excellent verbal and written communication skills
Proficiency in using support software, CRMs, and Microsoft Office Suite
Ability to manage multiple tasks and remain calm under pressure
A customer-first mindset with a desire to go above and beyond
Benefits
Competitive salary: $56,000 – $61,000 per year
Opportunities for internal promotion and professional development
Paid training and continuous skills development
Comprehensive health, dental, and vision insurance
401(k) with company match
Paid holidays and vacation time
Collaborative, respectful team environment
Skills Required
- High school diploma or equivalent
- Minimum of 1-2 years of experience in customer support or technical support role
- Strong problem-solving skills and attention to detail
- Excellent verbal and written communication skills
- Proficiency in using support software, CRMs, and Microsoft Office Suite
- Ability to manage multiple tasks and remain calm under pressure
- A customer-first mindset with a desire to go above and beyond
What We Do
At Alphabe Insight, we are dedicated to developing the next generation of business leaders.
